Business Process Automation (BPA) has attracted public’s attention over the past decades due to its significant benefits for organizations in today’s competitive market. Nowadays, improving business processes is one of the main concerns of companies since it helps them to stay alive and reach their objectives. Although business process improvement could be addressed through several ways, BPA is one of the best solutions which span boundaries of an organization and provide significant business benefits for enterprises by containing costs, improving performance and efficiency. The main purpose of this thesis is to provide a comprehensive view on how process automation is implemented in a real industrial setting in Mediobanca along with evaluating its impacts on performance of the work activities and on the performance of the business process management system. Some best practices to avoid negative impacts and to maintain processes are introduced by some professionals who have enough experience in this field. In order to achieve the purpose of the thesis, an appropriate methodological approach is needed which is described in Chapter 4. This study uses existing literature on the topic combined with number of interviews with experts in this field to respond thesis questions. The thesis is useful not only for use in the practical environment where the intention is Process Automation but also in academia for those who are interested to investigate in this topic. This dissertation was based on a concrete work in which 20 processes were automated using GEL that is the Scripting language in Clarity. The results show the benefits of automating business processes and their impacts on performance. Processes which were automated during this study are presented and two of them as a sample of the work are discussed in detail in Chapter 5. For all of the studied processes, GEL script was used which provides more flexible solutions for process automation. Finally, the Appendix provides a complete hand-manual for system analysts or business analysts in order to use as a multiple- purpose reference.
Nel corso degli ultimi decenni il Business Process Automation (BPA) ha attirato l'attenzione del pubblico grazie ai significativi benefici garantiti alle aziende nel competitivo mercato attuale. Al giorno d'oggi, il miglioramento dei processi di business è una delle principali attività delle aziende in quanto consente loro di rimanere in vita e raggiungere meglio i propri obiettivi. Anche se non è l’unica soluzione per migliorare il business aziendale, BPA è una delle migliori soluzioni possibili in quanto si estende oltre i confini di impresa fornendo significativi vantaggi in termini di contenimento dei costi, miglioramento delle prestazione e dell’efficienza. Lo scopo principale di questa tesi è quello di fornire una visione completa di come l'automazione dei processi è stata implementata in un contesto industriale reale, in Mediobanca, insieme alla valutazione del suo impatto sulle prestazioni delle attività lavorative e sulle prestazioni del sistema di gestione dei processi di business. Alcune linee guida sono inoltre introdotte al fine di evitare impatti negativi e di mantenimento dei processi grazie all’aiuto di alcuni professionisti che hanno esperienza in questo campo. Al fine di raggiungere questo scopo, è stato necessario un approccio metodologico appropriato descritto nel Capitolo 4. Questo studio utilizza la letteratura esistente sul tema combinato alle interviste ad esperti del settore. Questo progetto di tesi è utile non solo ad un uso pratico per l'automazione di processo, ma anche nel mondo accademico per coloro che sono interessati all’approfondimento di questo argomento. Questa tesi si basa su un lavoro concreto svolto nel mio periodo di stage durante il quale 20 processi sono stati automatizzati utilizzando GEL, un linguaggio di Clarity scripting che fornisce le soluzioni più flessibili per l'automazione di processo. I risultati mostrano i benefici di automatizzare i processi di business e il loro impatto sulle prestazioni. I processi che sono stati automatizzati nel corso di questo studio sono presentati in questo lavoro ed, in particolare, due di loro discussi in dettaglio nel Capitolo 5. Infine, l'appendice fornisce un manuale utile agli analisti di sistema o gli analisti di business, al fine di utilizzare come riferimento multiplo-scopo completo.
Automating processes in clarity PPM by gel scripting
NASERY, MONA
2012/2013
Abstract
Business Process Automation (BPA) has attracted public’s attention over the past decades due to its significant benefits for organizations in today’s competitive market. Nowadays, improving business processes is one of the main concerns of companies since it helps them to stay alive and reach their objectives. Although business process improvement could be addressed through several ways, BPA is one of the best solutions which span boundaries of an organization and provide significant business benefits for enterprises by containing costs, improving performance and efficiency. The main purpose of this thesis is to provide a comprehensive view on how process automation is implemented in a real industrial setting in Mediobanca along with evaluating its impacts on performance of the work activities and on the performance of the business process management system. Some best practices to avoid negative impacts and to maintain processes are introduced by some professionals who have enough experience in this field. In order to achieve the purpose of the thesis, an appropriate methodological approach is needed which is described in Chapter 4. This study uses existing literature on the topic combined with number of interviews with experts in this field to respond thesis questions. The thesis is useful not only for use in the practical environment where the intention is Process Automation but also in academia for those who are interested to investigate in this topic. This dissertation was based on a concrete work in which 20 processes were automated using GEL that is the Scripting language in Clarity. The results show the benefits of automating business processes and their impacts on performance. Processes which were automated during this study are presented and two of them as a sample of the work are discussed in detail in Chapter 5. For all of the studied processes, GEL script was used which provides more flexible solutions for process automation. Finally, the Appendix provides a complete hand-manual for system analysts or business analysts in order to use as a multiple- purpose reference.| File | Dimensione | Formato | |
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THESIS_Mona Nasery_VERSION2.pdf
Open Access dal 18/09/2014
Descrizione: Thesis SECOND VERSION Mona Nasery
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https://hdl.handle.net/10589/82162