The launch of a new software for the managemente of the maintenance process allowed the obtainment of precise and global data for this activity: Sirti S.p.A. has thus decided to create an analysis system comprehensive of each phase and able to evaluate the behaviour of each actor across the repairation chain. The new system aims for a complete and direct collaboraton between the actors, orchestrating the necessary activities and materials to restore the fault. The described activity has been the maintenance of equipment with third party materials and the consequent repairation of the spare parts. The process have been represented in every detail, examining any possibility and any actor involved, it has thus been created a lean framework of analysis composed of eight phases that included also the activities following the resolution of the intervention, namely the managemet of the repair cycle, from the authorization request to the material stocking. An internal measurement system has been created by dividing the contract SLA thorugh the seven phases and it has also been proposed an umptheenth division with respect to the logistics activities of maintenance material delivery. Moreover, a new warning and alarm thresholds system has been introduced for the management of the repair cycle to be provided to the project manager and to the Service Desk personnel: this in order to control and provide evidence to both the warehouse managers and to the operators themselves eventual backlogs. Finally it has been developed a tool for the creation, composition and assignment of the so called Car Kits specific for each warehouse, namely the stocks that each technician have to keep on their truck on the basis of the consumption frequency and availability of the warehouse. The results obtained in terms of savings are very encouraging, on one side we have a directly eliminable quota that is made of the non traveled distance by the squads to collect and return the goods from the warehouse, on the other side the time saved by the technicians themselves.Finally we also have the reduction in the management of the unused material by the warehousemen. The analysis that have been carried out describes a very specific process and it's specific of activities which are rarely replicable, it is thus not easily applicable to defferent contexts and environments.
Il lancio di un nuovo software per la gestione del processo di manutenzione ha dato la possibilità di ottenere dati precisi e globali sui dettagli di questa attività: Sirti S.p.A ha pertanto deciso di creare un sistema di analisi comprensivo di ogni fase e che valutasse il comportamento di ogni attore all’interno della filiera di riparazione. Il nuovo sistema punta ad una collaborazione completa e diretta tra gli attori, orchestrando attività e materiali necessari alla risoluzione del guasto. L’attività descritta è stata la manutenzione di apparati attraverso materiale di proprietà di terzi e la conseguente gestione della riparazione delle parti di ricambio. Il processo è stato rappresentato nei minimi particolari, esaminando ogni eventuale possibilità ed ogni attore coinvolto, è stata quindi creata una struttura snella di analisi composta da otto fasi che includesse anche le attività seguenti alla risoluzione dell’intervento ossia la gestione del ciclo di riparazione dalla richiesta di autorizzazione allo stoccaggio del materiale riparato. Si è creato un sistema di misurazione interno suddividendo gli SLA contrattuali tra le sette fasi operative e nello specifico è stata anche proposta un’ennesima divisione per quanto riguarda le attività logistiche di consegna del materiale necessario per la riparazione. Inoltre sono state imposte delle soglie di avvertimento e di allarme per la gestione del ciclo di riparazione da fornire al project manager dell’attività e al personale del Service Desk al fine di controllare e palesare eventuali arretrati sia ai manager di magazzino e che agli operatori stessi. Infine è stato istituito uno strumento per la creazione, la composizione e l’assegnazione dei cosiddetti Magazzini Mobili specifici per magazzino, ossia le scorte che ogni tecnico deve mantenere sul proprio furgone sulla base dell’analisi di frequenza di utilizzo e di disponibilità a magazzino. I risultati ottenuti in termini di risparmi sono molto incoraggianti, da una parte abbiamo una quota direttamente eliminabile che consta della distanza non percorsa dai tecnici per ritirare e consegnare la merce a magazzino, in seguito la parte legata al tempo risparmiato dagli stessi tecnici e infine la riduzione nelle attività di gestione dei materiali non utilizzati da parte del magazzino. L’analisi che è stata effettuata descrive un processo molto specifico e per attività raramente replicabili, è pertanto difficilmente applicabile ad altri contesti ed ambienti.
Maintenance management process analysis : Sirti S.p.A. case
GALBUSERA, ANDREA
2014/2015
Abstract
The launch of a new software for the managemente of the maintenance process allowed the obtainment of precise and global data for this activity: Sirti S.p.A. has thus decided to create an analysis system comprehensive of each phase and able to evaluate the behaviour of each actor across the repairation chain. The new system aims for a complete and direct collaboraton between the actors, orchestrating the necessary activities and materials to restore the fault. The described activity has been the maintenance of equipment with third party materials and the consequent repairation of the spare parts. The process have been represented in every detail, examining any possibility and any actor involved, it has thus been created a lean framework of analysis composed of eight phases that included also the activities following the resolution of the intervention, namely the managemet of the repair cycle, from the authorization request to the material stocking. An internal measurement system has been created by dividing the contract SLA thorugh the seven phases and it has also been proposed an umptheenth division with respect to the logistics activities of maintenance material delivery. Moreover, a new warning and alarm thresholds system has been introduced for the management of the repair cycle to be provided to the project manager and to the Service Desk personnel: this in order to control and provide evidence to both the warehouse managers and to the operators themselves eventual backlogs. Finally it has been developed a tool for the creation, composition and assignment of the so called Car Kits specific for each warehouse, namely the stocks that each technician have to keep on their truck on the basis of the consumption frequency and availability of the warehouse. The results obtained in terms of savings are very encouraging, on one side we have a directly eliminable quota that is made of the non traveled distance by the squads to collect and return the goods from the warehouse, on the other side the time saved by the technicians themselves.Finally we also have the reduction in the management of the unused material by the warehousemen. The analysis that have been carried out describes a very specific process and it's specific of activities which are rarely replicable, it is thus not easily applicable to defferent contexts and environments.| File | Dimensione | Formato | |
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2015_04_Galbusera.pdf
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https://hdl.handle.net/10589/103583