The manufacturers, or producers of several goods are trying to agree with big retailers to have higher sales volume and nationwide coverage of sales. They are mostly choosing supermarkets because in that way, they have two or three huge customers rather than hundreds of smaller ones. The supermarkets have wide range of the products and goods and that is why they have so many suppliers as well. Their first objective is making suppliers and customers satisfied. It is very important to make them sell and buy more. To satisfy them, supermarkets need to have efficient distribution logistics to manage product and service flow. The main focus of this study using Business Process Management Model in logistic area to have efficiency to be more effective in processes. That is why the study aims to develop an optimized process at the organization’s distribution logistic process to achieve one of the most important performance indicator which is found out in theory search as “availability” in stock as well as on shelf. It can be improved by information technology usage that allows the visibility of flow. Carrefour Italia operates more than 1,100 local shops all around the Italy, it has 7 regional and 2 main warehouses where it sends all products to local shops. The repartition of products to local shops was being analysed as distribution logistic process. After the optimization step have being finished with Waterfall Model usage on Database Creation, it should be shown the effect of the optimization as quantitative and qualitative benefits to organization. All the steps were being supported by several interviews with employees and manager of the department, I had an experience in process during six months work at company and finally I have done a calculation about how to make optimization in distribution logistics processes.
Il produttore, o i produttori di diversi prodotti stanno cercando di concordare con grandi distributori e di avere maggiori volumi di vendita e di copertura a livello nazionale delle vendite. Scelgono i supermercati per poter gestire due o tre grandi clienti, piuttosto che centinaia di più piccoli. I supermercati hanno un'ampia gamma di prodotti e merci, per questo hanno tanti fornitori. Il loro primo obiettivo è soddisfare fornitori e clienti. E 'molto importante per farli vendere e comprare di più. Per soddisfarli, i supermercati devono avere una logistica distributiva efficiente per gestire il flusso di prodotto e servizio. L'obiettivo principale di questo studio si individua utilizzando il Business Process Management Model in area logistica, per avere più efficienza e per essere più efficaci nei processi. E cosi questo studio mira a sviluppare un processo ottimizzato di processo logistico e di distribuzione dell'organizzazione per raggiungere uno dei più importanti indicatori di performance che si trova alla ricerca teorica, come "disponibilità" in azione, e anche sullo scaffale. Può essere migliorato l’ utilizzo dell'informatica che permette la visibilità di flusso. Carrefour Italia opera in più di 1.100 negozi in tutta Italia, dispone di 7 regionali e 2 magazzini principali in cui manda tutti i prodotti ai negozi locali. La ripartizione di prodotti ai negozi locali viene analizzato come processo logistico di distribuzione. Dopo la fase di ottimizzazione sono rifiniti con l’utilizzo del Modello Waterfall sulla creazione del Database, lo dovrebbe essere dimostrato con l’effetto dell'ottimizzazione come prestazioni quantitative e qualitative all’ organizzazione. Tutti i passi erano supportati da diverse interviste con i dipendenti e i responsabili del reparto, ho fatto esperienza di tutto il processo per sei mesi in azienda e ho fatto il calcolo di come ottimizzare il processo di distribuzione.
Business process management in distribution logistics processes : an application at gruppo Carrefour Italia
SONMEZ, ISILAY
2014/2015
Abstract
The manufacturers, or producers of several goods are trying to agree with big retailers to have higher sales volume and nationwide coverage of sales. They are mostly choosing supermarkets because in that way, they have two or three huge customers rather than hundreds of smaller ones. The supermarkets have wide range of the products and goods and that is why they have so many suppliers as well. Their first objective is making suppliers and customers satisfied. It is very important to make them sell and buy more. To satisfy them, supermarkets need to have efficient distribution logistics to manage product and service flow. The main focus of this study using Business Process Management Model in logistic area to have efficiency to be more effective in processes. That is why the study aims to develop an optimized process at the organization’s distribution logistic process to achieve one of the most important performance indicator which is found out in theory search as “availability” in stock as well as on shelf. It can be improved by information technology usage that allows the visibility of flow. Carrefour Italia operates more than 1,100 local shops all around the Italy, it has 7 regional and 2 main warehouses where it sends all products to local shops. The repartition of products to local shops was being analysed as distribution logistic process. After the optimization step have being finished with Waterfall Model usage on Database Creation, it should be shown the effect of the optimization as quantitative and qualitative benefits to organization. All the steps were being supported by several interviews with employees and manager of the department, I had an experience in process during six months work at company and finally I have done a calculation about how to make optimization in distribution logistics processes.| File | Dimensione | Formato | |
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https://hdl.handle.net/10589/108077