This study grounds on the resource orchestration theory to unravel the relationship between different supplier PMS uses (i.e. diagnostic, interactive, dynamic tension) and supplier’s operational (quality and delivery), innovation and cost performance. Moreover, the mediating effect of soft relationship capabilities, such as mutual trust and commitment, has been investigated in the link between supplier PMS use and supplier’s performance. This is a survey-based research, focusing on the buyer-supplier dyad as the unit of analysis. The theoretical research framework has been tested on a final sample of 117 matched buyer-supplier responses. Buyer companies (manufacturing firms with more than 100 employees) were first addressed and asked to provide the contact of a supplier, to which a specular questionnaire version was sent. The aim was to achieve more robust measures for various constructs, including both parties’ point of views. The main findings of our study are as follows: (1) dynamic tension positively influence each dimension of supplier’s performance; (2) dynamic tension improves relationship trust and commitment; (3) relationship capabilities positively affect supplier’s performance; (4) relationship commitment is resulted to mediate the relationship between dynamic tension and operational and innovation performances. In conclusion, our research provides different innovative insights. First, resource orchestration theory explains suitably improvements in supplier’s performance through the supplier PMS use as an orchestration tool. Secondly, confirmatory analysis shows that the paradigm of diagnostic, interactive and dynamic tension use fits the supplier PMS context and the dynamic tension proves to have the best impact on relationship soft capabilities and supplier’s performance. Thirdly, we implemented a dyadic survey, thus providing theory-testing results grounded on a more robust and innovative methodology.
Questo studio ha come scopo l’adozione della resource orchestration theory per spiegare il legame tra i diversi utilizzi del supplier PMS (diagnostico, interattivo e tensione dinamica) e le performance operative (qualità e consegna), di innovazione e di costo del fornitore. Inoltre, il progetto di ricerca studia l’effetto di mediazione delle capacità “soft” di relazione, come trust e commitment, nel legame tra utilizzo del supplier PMS e perfomance del fornitore. Questo progetto è una ricerca survey-based, che ha come unità di analisi la diade cliente-fornitore. Il modello teorico proposto è stato testato su un campione finale di 117 diadi, considerando congiuntamente le risposte di clienti e fornitori. Alle aziende clienti contattate (manifatturiere italiane, con più di 100 dipendenti) è stato chiesto di fornire i riferimenti di un fornitore, a cui è stato somministrato un questionario speculare alla versione del cliente. L’obiettivo è stato quello di ottenere costrutti più robusti, includendo il punto di vista sia del cliente che del fornitore. I principali risultati del nostro studio sono i seguenti: (1) la tensione dinamica influenza positivamente tutte le performance del fornitore considerate; (2) la tensione dinamica migliora trust e commitment relazionali; (3) le capacità di relazione hanno un impatto positivo sulle performance del fornitore; (4) il commitment di relazione risulta essere un buon mediatore tra la dynamic tension e le performance operative e di innovazione del fornitore. In conclusione, il progetto propone diversi spunti innovativi: in primo luogo, la resource orchestration theory spiega i miglioramenti nelle prestazioni del fornitore attraverso l’utilizzo del supplier PMS come leva di orchestrazione. Secondariamente, l’analisi confermativa mostra che il paradigma di utilizzo diagnostico, interattivo e tensione dinamica si applica bene all’utilizzo dei supplier PMS. Inoltre, la tensione dinamica ha un impatto migliore su performance del fornitore e capacità soft della relazione. Da ultimo, l’implementazione di una survey diadica ha consentito di ottenere risultati theory-testing fondati su un approccio metodologico al contempo robusto e innovativo.
Supplier performance measurement systems use, relationship capabilities and supplier performance : a dyadic survey project
BOZZOLA, LAURA;BORONI GRAZIOLI, GIULIA
2015/2016
Abstract
This study grounds on the resource orchestration theory to unravel the relationship between different supplier PMS uses (i.e. diagnostic, interactive, dynamic tension) and supplier’s operational (quality and delivery), innovation and cost performance. Moreover, the mediating effect of soft relationship capabilities, such as mutual trust and commitment, has been investigated in the link between supplier PMS use and supplier’s performance. This is a survey-based research, focusing on the buyer-supplier dyad as the unit of analysis. The theoretical research framework has been tested on a final sample of 117 matched buyer-supplier responses. Buyer companies (manufacturing firms with more than 100 employees) were first addressed and asked to provide the contact of a supplier, to which a specular questionnaire version was sent. The aim was to achieve more robust measures for various constructs, including both parties’ point of views. The main findings of our study are as follows: (1) dynamic tension positively influence each dimension of supplier’s performance; (2) dynamic tension improves relationship trust and commitment; (3) relationship capabilities positively affect supplier’s performance; (4) relationship commitment is resulted to mediate the relationship between dynamic tension and operational and innovation performances. In conclusion, our research provides different innovative insights. First, resource orchestration theory explains suitably improvements in supplier’s performance through the supplier PMS use as an orchestration tool. Secondly, confirmatory analysis shows that the paradigm of diagnostic, interactive and dynamic tension use fits the supplier PMS context and the dynamic tension proves to have the best impact on relationship soft capabilities and supplier’s performance. Thirdly, we implemented a dyadic survey, thus providing theory-testing results grounded on a more robust and innovative methodology.| File | Dimensione | Formato | |
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https://hdl.handle.net/10589/117027