The tourism industry is now in a shift towards smart tourism. Both the physical and governance dimensions of tourism are entering the digital playing field, new levels of intelligence are achieved in tourism systems, the fabric of the industry in urban context is changed and the ways in which tourism experiences are created, exchanged, consumed and shared are fundamentally different. It is identified that ubiquitous connectedness and real-time synchronization are the major drivers of smart tourism experiences. An ethnographic research also demonstrates that tourists expect to feel connected and surrounded with other people on a trip. By satisfying tourists’ needs and wants of companionship and involvement, the tourism experience can be enriched and improved. Based on the above background and research, Bubblit is born with the aim to explore communicative possibilities in tourism city and new balance between technology and people. Bubblit is a product-service system to create emotional experience for urban tourists by facilitating interactive communication between tourists and city through advanced ICT technologies in smart city context.

Bubblit. A location-based product service design to facilitate interactive communication between tourists and urban city

OU, LIYAN
2015/2016

Abstract

The tourism industry is now in a shift towards smart tourism. Both the physical and governance dimensions of tourism are entering the digital playing field, new levels of intelligence are achieved in tourism systems, the fabric of the industry in urban context is changed and the ways in which tourism experiences are created, exchanged, consumed and shared are fundamentally different. It is identified that ubiquitous connectedness and real-time synchronization are the major drivers of smart tourism experiences. An ethnographic research also demonstrates that tourists expect to feel connected and surrounded with other people on a trip. By satisfying tourists’ needs and wants of companionship and involvement, the tourism experience can be enriched and improved. Based on the above background and research, Bubblit is born with the aim to explore communicative possibilities in tourism city and new balance between technology and people. Bubblit is a product-service system to create emotional experience for urban tourists by facilitating interactive communication between tourists and city through advanced ICT technologies in smart city context.
ARC III - Scuola del Design
27-lug-2016
2015/2016
Tesi di laurea Magistrale
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10589/123359