The present study empirically investigates the impact of a mature supplier performance measurement system (SPMS) adoption all along its lifecycle phases (i.e. design, implementation, use, review) on suppliers’ performance. The research grounds on Resource Orchestration Theory, which is extended to the buyer-supplier relationship, applying a quantitative theory-testing approach to validate the previous linkage. The research is a survey-based study and the underlying hypotheses have been tested on a final sample of 147 buyer-supplier responses dyads. Data were collected by means of a dyadic survey involving Italian manufacturing firms with at least 100 employees and one strategic supplier of their choice, with which a performance measurement system was in place. The research framework has been tested considering the joint effect of all the four SPMS phases, measured in terms of maturity, on supplier performance. The main findings show that the system use and review play a prominent role: the former has a positive impact on supplier quality, delivery and sustainability performance, while the latter positively affects supplier delivery, innovation and sustainability. The other two phases of design and implementation turn out to have a partial impact on performance: a mature design displays a positive effect only on supplier sustainability performance, while a mature implementation results to negatively affect supplier innovation performance. Finally, cost performance results not to be impacted by any of the four phases. This study contributes to the open debate regarding the relationship between SPMS and actual supplier performance improvement. In particular, the lifecycle perspective is introduced to clearly distinguish the impact of on supplier performance. Besides, the application of Resource Orchestration Theory to buyer-supplier relationship resulted to well explain the role of a mature SPMS in orchestrating suppliers. Finally, the dyadic nature of the study allowed to investigate different supplier performance dimensions jointly considering the buyer company and supplier company perspective, thus achieving a more insightful and robust information avoiding biases.
La ricerca si pone l’obiettivo di esaminare l’impatto che un’adozione matura del supplier PMS lungo tutte le fasi del suo ciclo di vita (progettazione, implementazione, uso, revisione) ha sulle prestazioni del fornitore. L’analisi si fonda sulla Resource Orchestration Theory, applicando tale teoria al contesto della relazione cliente-fornitore, ed utilizza un approccio quantitativo “theory testing” per validare il rapporto sotto esame. Lo studio condotto è basato su una survey diadica che ha visto partecipi aziende manifatturiere italiane con almeno 100 dipendenti e un fornitore strategico da loro scelto, implicato in un sistema di misurazione delle prestazioni. Il campione finale è costituito da 147 coppie di questionari cliente-fornitore speculari. Il framework di ricerca è stato testato considerando l’effetto congiunto di tutte e quattro le fasi del ciclo di vita del supplier PMS, misurate in termini di maturità, sulle prestazioni del fornitore. I principali risultati dimostrano che uso e revisione del sistema hanno un ruolo preminente: infatti, il primo impatta positivamente sulle prestazioni di qualità, consegna e sostenibilità, mentre il secondo ha effetti positivi su consegna, innovazione e sostenibilità del fornitore. Le altre due fasi, progettazione e implementazione, risultano avere un impatto solo parziale: una progettazione matura impatta positivamente solo sulla dimensione di sostenibilità, mentre un’implementazione matura ha effetti negativi sulla performance di innovazione. Infine, nessuna delle quattro fasi risulta avere un impatto significativo sulla performance di costo del fornitore. La ricerca contribuisce al dibattito aperto riguardante la relazione tra supplier PMS e miglioramento delle performance del fornitore. In particolare, viene introdotta la prospettiva del ciclo di vita del sistema, che consente di distinguere chiaramente ciascuna fase e valutarne il relativo impatto sulle diverse prestazioni del fornitore. Inoltre, la natura diadica della ricerca permette di considerare congiuntamente la prospettiva del cliente e del fornitore per valutare le prestazioni di quest’ultimo, ottenendo così informazioni più significative e robuste.
The impact of supplier performance measurement system on supplier performance : a dyadic lifecycle perspective
BREZZI, FEDERICA;LUCCHI, MARTA
2015/2016
Abstract
The present study empirically investigates the impact of a mature supplier performance measurement system (SPMS) adoption all along its lifecycle phases (i.e. design, implementation, use, review) on suppliers’ performance. The research grounds on Resource Orchestration Theory, which is extended to the buyer-supplier relationship, applying a quantitative theory-testing approach to validate the previous linkage. The research is a survey-based study and the underlying hypotheses have been tested on a final sample of 147 buyer-supplier responses dyads. Data were collected by means of a dyadic survey involving Italian manufacturing firms with at least 100 employees and one strategic supplier of their choice, with which a performance measurement system was in place. The research framework has been tested considering the joint effect of all the four SPMS phases, measured in terms of maturity, on supplier performance. The main findings show that the system use and review play a prominent role: the former has a positive impact on supplier quality, delivery and sustainability performance, while the latter positively affects supplier delivery, innovation and sustainability. The other two phases of design and implementation turn out to have a partial impact on performance: a mature design displays a positive effect only on supplier sustainability performance, while a mature implementation results to negatively affect supplier innovation performance. Finally, cost performance results not to be impacted by any of the four phases. This study contributes to the open debate regarding the relationship between SPMS and actual supplier performance improvement. In particular, the lifecycle perspective is introduced to clearly distinguish the impact of on supplier performance. Besides, the application of Resource Orchestration Theory to buyer-supplier relationship resulted to well explain the role of a mature SPMS in orchestrating suppliers. Finally, the dyadic nature of the study allowed to investigate different supplier performance dimensions jointly considering the buyer company and supplier company perspective, thus achieving a more insightful and robust information avoiding biases.| File | Dimensione | Formato | |
|---|---|---|---|
|
2016_12_Brezzi_Lucchi.pdf
accessibile in internet solo dagli utenti autorizzati
Descrizione: Testo della tesi
Dimensione
2.43 MB
Formato
Adobe PDF
|
2.43 MB | Adobe PDF | Visualizza/Apri |
I documenti in POLITesi sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
https://hdl.handle.net/10589/131083