Standardization of the processes and approach to an integrating tool. Study in Vodafone Italy

This study has been done during the internship that the author had in “product engineering and solution” of Vodafone Italy. This team is a part of Technical enterprise service which provides different kinds of services to the corporates. The purpose of this study is increasing efficiency and effectiveness by standardizing the process of new services for enterprises and approaching to an integrating tool. The new service is a high speed and high performance networking which needs a new whole processes. To bring forth, standardize the process is chosen and performed by reviewing the mission, defining new KPIs ,studying of all possible technical solutions, models and architectures and mapping new business process. The standardized processes could bring the opportunity of creating a structured tool that can be used by all the process owners in order to carrying out their activity in an efficient and effectiveness way. At the end by investigating on the best practices projects it is tried to build up a tool that performs accurately.