According to the World Health Organization report, one in four people suffers or will suffer from mental disorders during their lives. Besides this fact, those suffering from such conditions are living in fear of being stigmatized and, in most cases, do not ask for help. This research aims to understand the limits and problems related to the mental health services provided by the city of Milan, providing an insight in how service design can improve citizens access to those services. From the carried out research, Lineamente was born, an orientation and support system for mental health in Milan. Lineamente is a system that, in collaboration with the municipality of Milan and the Lombardy region, engages all key actors in the area to offer users and family members a clear, reachable and summarized overview of what the city has go to offer. The system presents an assortment of information, which is specifically designed to guide users and family members to mental health services in their area. This guide is also drawn through a human support network, opening up a channel for interaction. The system is mainly based on a platform, designed in a way that information runs flows smoothly, reaching a wide range of people and removing stigma barriers. From the desire to create a local support network, Lineamente also promotes a set of events called Aperitivamente, to bring information and awareness on the topic of mental health.
Secondo il rapporto dell’Organizzazione Mondiale della Sanità una persona su quattro soffre o soffrirà di disturbi mentali durante la propria vita. Nonostante ciò chi ne soffre vive nella paura di essere stigmatizzato e nella maggior parte dei casi non chiede aiuto. L’obiettivo di questa ricerca è quello di capire i limiti e i problemi legati ai servizi di salute mentale di Milano ed in particolare come il service design possa aiutare a migliorarne l’accesso. Dalla ricerca effettuata è nato Lineamente, un sistema di orientamento e supporto per la salute mentale di Milano. Lineamente è un sistema, che in collaborazione con il comune di Milano e la regione Lombardia, coinvolge tutti gli attori chiave sul territorio per offrire ad utenti e familiari un panoramica chiara, accessibile e sintetizzata dell’offerta presente in città. Il sistema propone una raccolta d’informazione progettata appositamente per guidare gli utenti e i familiari verso i servizi di salute mentale della loro zona. Questa guida viene proposta anche tramite una rete umana di supporto con la quale utenti e familiari possono interagire. Il sistema si basa principalmente su una piattaforma, progettata per rendere l’informazione facilmente accessibile a tutti e rimuovendo le barriere dello stigma. Dalla volontà di creare una rete di supporto locale lineamente promuove anche un insieme di eventi, Aperitivamente, per informare e sensibilizzare i cittadini sul tema della salute mentale.
Lineamente. Un sistema di orientamento e supporto per la salute mentale di Milano
SEGARD, ESTELLE LAURA
2016/2017
Abstract
According to the World Health Organization report, one in four people suffers or will suffer from mental disorders during their lives. Besides this fact, those suffering from such conditions are living in fear of being stigmatized and, in most cases, do not ask for help. This research aims to understand the limits and problems related to the mental health services provided by the city of Milan, providing an insight in how service design can improve citizens access to those services. From the carried out research, Lineamente was born, an orientation and support system for mental health in Milan. Lineamente is a system that, in collaboration with the municipality of Milan and the Lombardy region, engages all key actors in the area to offer users and family members a clear, reachable and summarized overview of what the city has go to offer. The system presents an assortment of information, which is specifically designed to guide users and family members to mental health services in their area. This guide is also drawn through a human support network, opening up a channel for interaction. The system is mainly based on a platform, designed in a way that information runs flows smoothly, reaching a wide range of people and removing stigma barriers. From the desire to create a local support network, Lineamente also promotes a set of events called Aperitivamente, to bring information and awareness on the topic of mental health.File | Dimensione | Formato | |
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https://hdl.handle.net/10589/138270