The purpose of the thesis has been to study and elaborate, to theoretical and practical level, the House of Quality (HOQ), matrix that which is used to describe the basic process of the Quality Function Deployment (QFD) technique, the essence of the whole application, to try to examine its use in Educational facilities. Is an activity aimed at experimenting and highlighting the QFD technique, particularly starting from the deepening of the research material and its tools. We will see how Post Occupancy Evaluation (POE) technique, symmetrical and circular with respect to the technique, can be used as a basic tool to look for matrix quality parameters. Is also possible a connection with a very actual theme, that is the Soft Landing. A process that allows to the occupants to be involved in the design and construction process, as to ensure better operating performance and better working environments. The technique chosen for the detailed study, is well-known at the industrial level, but the thesis wants to move an additional step, by testing the application of the method in an innovative field, the secondary education. The case study on which the choice was gather on, is that of the “Teodoro Ciresola” Institute, consisting of primary and secondary schools, in Brianza street 14/18 in Milan. Because the institute's governing body has been shown to be open to experimentation. In order to carry out the application of the House of Quality to the case study, in the first part of the discussion, it was necessary to study and understand the mechanism of the methodologies, recovering the necessary information, through studies, already consolidated applications and scientific paper, in order to acquire knowledge, about the analysis and technique possibilities, so that we can conduct this procedure. In the second part of the work, the study focused on construct the HOQ matrix applied to the case study, the scholastic Institute. The innovation of the research is that the method is applied on a unique and different product, from the industrial products in which the Quality Function Deployment is usually proposed.
Lo scopo della tesi è stato quello di studiare ed elaborare, a livello pratico e teorico, la House of Quality (HOQ), matrice che viene utilizzata per descrivere il processo di base della tecnica Quality Function Deployment (QFD), l'essenza dell’intera applicazione, per cercare di esaminarne l'utilizzo in strutture come quelle educative. È un'attività mirata a sperimentare e mettere in evidenza la tecnica del QFD, in particolare partendo dall'approfondimento dei materiali di ricerca e dei suoi strumenti. Vedremo come la tecnica POE (Post Occupancy Evaluation), simmetrica e circolare rispetto al metodo, possa essere utilizzata come strumento base per cercare i parametri di qualità della matrice. È anche possibile una connessione con un tema molto attuale, ovvero il Soft Landing. Un processo che consente agli occupanti di essere coinvolti nello sviluppo di progettazione e costruzione, al fine di garantire migliori prestazioni operative e migliori ambienti di lavoro. La tecnica scelta per lo studio dettagliato, è ben nota a livello industriale, ma la tesi vuole muovere un ulteriore passo in avanti, testando l'applicazione del metodo in un campo innovativo, l'istruzione secondaria. Il caso studio su cui si è ricaduta la scelta è quello dell'Istituto "Teodoro Ciresola", costituito da scuole primarie e secondarie, in via Brianza 14/18 a Milano, in quanto l'organo direttivo dell'istituto si è dimostrato aperto alla sperimentazione. Al fine di attuare l'applicazione della House of Quality al caso studio, nella prima parte della discussione, è stato fondamentale studiare e comprendere il meccanismo delle metodologie, recuperando le informazioni necessarie, attraverso studi, applicazioni già consolidate e paper scientifici, al fine di acquisire conoscenze, sulle possibilità di analisi e tecnica, in modo da poter condurre questa procedura. Nella seconda parte del lavoro, lo studio si è concentrato sulla costruzione della matrice House of Quality, applicata all'Istituto scolastico. Questa ricerca vorrebbe essere un’innovazione del metodo, attuato su un prodotto unico e diverso rispetto ai casi industriali in cui viene solitamente proposto il Quality Function Deployment.
Quality assessment of educational buildings through the application of quality function deployment
BOTTI, DENISE
2016/2017
Abstract
The purpose of the thesis has been to study and elaborate, to theoretical and practical level, the House of Quality (HOQ), matrix that which is used to describe the basic process of the Quality Function Deployment (QFD) technique, the essence of the whole application, to try to examine its use in Educational facilities. Is an activity aimed at experimenting and highlighting the QFD technique, particularly starting from the deepening of the research material and its tools. We will see how Post Occupancy Evaluation (POE) technique, symmetrical and circular with respect to the technique, can be used as a basic tool to look for matrix quality parameters. Is also possible a connection with a very actual theme, that is the Soft Landing. A process that allows to the occupants to be involved in the design and construction process, as to ensure better operating performance and better working environments. The technique chosen for the detailed study, is well-known at the industrial level, but the thesis wants to move an additional step, by testing the application of the method in an innovative field, the secondary education. The case study on which the choice was gather on, is that of the “Teodoro Ciresola” Institute, consisting of primary and secondary schools, in Brianza street 14/18 in Milan. Because the institute's governing body has been shown to be open to experimentation. In order to carry out the application of the House of Quality to the case study, in the first part of the discussion, it was necessary to study and understand the mechanism of the methodologies, recovering the necessary information, through studies, already consolidated applications and scientific paper, in order to acquire knowledge, about the analysis and technique possibilities, so that we can conduct this procedure. In the second part of the work, the study focused on construct the HOQ matrix applied to the case study, the scholastic Institute. The innovation of the research is that the method is applied on a unique and different product, from the industrial products in which the Quality Function Deployment is usually proposed.File | Dimensione | Formato | |
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https://hdl.handle.net/10589/138571