In practical engineering, megaprojects have a significant impact on the society and the national economy because of huge investment, long construction period and the high degree of complexity. Megaprojects’ major stakeholders involve in project construction, including owners, designers, general contractors, suppliers, supervisors and so on. The quality of the relationship between them has a major impact on the construction performance of megaprojects. The existing researches indicate that good relationships between project participants can promote the collaboration among organizations and improve the performance of the project, which can be achieved through the relationship management among organizations. The importance of relationship management has been widely recognized, but there are few researches involved in megaprojects, nor the evaluation of the relationship quality among organizations. There is no fundamental analysis of the need for inter-organizational relationship management, and no one has put forward an implementation process of the relationship management strategies for practical reference. Based on the existing research, this paper uses the methods of literature research, expert interviews and model research, combined with evolutionary game theory and principal-agent theory to define the related concepts of relationship management among organizations in megaprojects, summarizes and analyzes the relationships Quality dimension among major organizations and the puts forward the relationship quality evaluation system. This paper analyzes the relationship management issues between owners and general contractors through evolutionary game theory, summarizes 12 relationship management strategies and builds the implementation process model. The concrete meaning of relationship management among organizations in megaprojects is that owners should take the relevant management measures to establish good relationships with the project participants (designers, constructors, suppliers, supervisors, etc.) in order to achieve efficient collaboration and the project goals successfully. The relationship management among organizations can foster mutual trust, speed up the cooperation process and improve project performance. The dimensions of relationship quality among organizations include organizational commitment, common goal, joint problem solving, information sharing, effective communication and mutual trust. Based on these dimensions, the relationship quality can be subdivided into 18 evaluation indexes. the fuzzy decision method is used to establish the evaluation system of the relationship quality among organizations in megaprojects. The relationship among organizations in megaprojects is very complicated. Taking the most representative owners and contractors as an example, this paper analyzes relationship management issues using evolutionary game, and draws a conclusion that focusing on short-term interests leads both parties to take opportunistic and profit-taking behaviors and fall into the prisoner’s dilemma, The root cause is confrontational relation. Organizational commitment and mutual trust can solve this dilemma, thus highlighting the importance of relationship management among organizations in megaprojects. Through the evolutionary game analysis of the trust, it is concluded that the relationship quality between organizations in megaprojects is closely related to the implementation of relationship management strategies. The 12 relationship management strategies among organizations in megaprojects correspond to the relationship process of “initiating-developing-evaluating”. In the stage of initiating the relationship, the owners should adopt the strategies of “choose a good partner”, “involve the partners participate in the project early”, “Sign a good contract”. During the development of the relationship stage, the owners should adopt the strategies of “organizational commitment”, “adhere to common goals”, “support and participation of top management”, “strengthen communication”, “jointly solve the problem”, “foster an atmosphere of cooperation among organizations” and “share information and resources”, “trust partners”. In the assessment of the relationship, the owners should take the strategy of “regular monitor the relationship status”. The research in this paper will enrich the existing organizations theory of megaprojects and help recognize the complexity and essential characteristics of the relationships among organizations in megaprojects of our country and form the key theory of the relationship management among organizations in Chinese context. In practice, this paper establishes a three-stage process model of relationship management among organizations in megaprojects, summarizes 12 relationship management strategies and provides guidance and reference for the project owners.
Nell'ingegneria pratica, i megaprogetti hanno un impatto significativo sulla società e sull'economia nazionale. Le principali parti interessate di Megaprojects coinvolgono nella costruzione di progetti, inclusi proprietari, progettisti, appaltatori generali, fornitori, supervisori e così via. La qualità della relazione tra di loro ha un impatto importante sulle prestazioni di costruzione dei megaprogetti. Le ricerche esistenti hanno indicato buone relazioni tra il progetto e le prestazioni del progetto, che possono essere raggiunte attraverso la gestione delle relazioni tra le organizzazioni. L'importanza della gestione delle relazioni è stata ampiamente riconosciuta, ma ci sono poche ricerche coinvolte nei megaprogetti, né la valutazione della qualità delle relazioni tra le organizzazioni. Non esiste un'analisi fondamentale della necessità di gestione delle relazioni interorganizzative e nessuno ha presentato un processo di implementazione delle strategie di gestione delle relazioni per riferimento pratico. Sulla base delle ricerche esistenti, questo articolo utilizza i metodi della ricerca bibliografica, combinati con la teoria dei giochi evolutivi e la teoria degli agenti principali per definire i concetti correlati di gestione delle relazioni tra organizzazioni nei megaprogetti, riassume e analizza la dimensione delle relazioni tra le organizzazioni principali e inoltrare il sistema di valutazione della qualità delle relazioni. Questo documento analizza la gestione delle relazioni tra proprietari e general contractor attraverso la teoria evolutiva dei giochi, riassume 12 strategie di gestione delle relazioni e costruisce il modello del processo di implementazione. Il significato concreto della gestione delle relazioni tra le organizzazioni nei megaprogetti è che i proprietari dovrebbero adottare le misure di gestione pertinenti per stabilire buone relazioni con i partecipanti al progetto (progettisti, costruttori, fornitori, supervisori, ecc.). La gestione delle relazioni tra le organizzazioni può favorire la fiducia reciproca, accelerare il processo di cooperazione e migliorare le prestazioni del progetto. Le dimensioni della qualità delle relazioni tra le organizzazioni includono impegno organizzativo, obiettivi comuni, risoluzione dei problemi congiunti, condivisione delle informazioni, comunicazione efficace e fiducia reciproca. Sulla base di queste dimensioni, la relazione può essere suddivisa in 18 indici di valutazione. il sistema di decisione fuzzy viene utilizzato per stabilire il sistema di valutazione della relazione tra organizzazioni in megaprogetti. La relazione tra le organizzazioni in megaproject è molto complicata. Questo è il motivo per questo, e questa è la ragione per questo. La causa principale è la relazione conflittuale. L'impegno organizzativo e la fiducia reciproca possono risolvere questo dilemma, evidenziando così l'importanza della gestione delle relazioni tra le organizzazioni nei megaprogetti. Si è concluso che la qualità della relazione tra le organizzazioni nei megaprogetti è strettamente correlata all'attuazione delle strategie di gestione delle relazioni. Le 12 strategie di gestione delle relazioni tra le organizzazioni nei megaprogetti corrispondono al processo relazionale di "inizializzazione-sviluppo-valutazione". Nella fase di avvio della relazione, i proprietari dovrebbero adottare le strategie di "scegliere un buon partner", "coinvolgere i partner che partecipano al progetto in anticipo", "Firma un buon contratto". "Impegno congiunto", "aderire a obiettivi comuni", "sostenere l'impegno alla partecipazione", "rafforzare la comunicazione", "risolvere congiuntamente il problema" "un clima di cooperazione tra organizzazioni" e "condividere informazioni e risorse", "partner fiduciari" . "Monitorare regolarmente lo stato della relazione" nella valutazione della relazione. La ricerca e lo sviluppo di organizzazioni nel contesto cinese. In pratica, questo documento stabilisce un processo in tre fasi di gestione delle relazioni tra le organizzazioni in megaprogetti, riassume 12 strategie di gestione delle relazioni e fornisce guida e riferimenti per i proprietari del progetto.
Research on the relationship quality and relationship management among organisations in megaprojects
SHU, RUI
2016/2017
Abstract
In practical engineering, megaprojects have a significant impact on the society and the national economy because of huge investment, long construction period and the high degree of complexity. Megaprojects’ major stakeholders involve in project construction, including owners, designers, general contractors, suppliers, supervisors and so on. The quality of the relationship between them has a major impact on the construction performance of megaprojects. The existing researches indicate that good relationships between project participants can promote the collaboration among organizations and improve the performance of the project, which can be achieved through the relationship management among organizations. The importance of relationship management has been widely recognized, but there are few researches involved in megaprojects, nor the evaluation of the relationship quality among organizations. There is no fundamental analysis of the need for inter-organizational relationship management, and no one has put forward an implementation process of the relationship management strategies for practical reference. Based on the existing research, this paper uses the methods of literature research, expert interviews and model research, combined with evolutionary game theory and principal-agent theory to define the related concepts of relationship management among organizations in megaprojects, summarizes and analyzes the relationships Quality dimension among major organizations and the puts forward the relationship quality evaluation system. This paper analyzes the relationship management issues between owners and general contractors through evolutionary game theory, summarizes 12 relationship management strategies and builds the implementation process model. The concrete meaning of relationship management among organizations in megaprojects is that owners should take the relevant management measures to establish good relationships with the project participants (designers, constructors, suppliers, supervisors, etc.) in order to achieve efficient collaboration and the project goals successfully. The relationship management among organizations can foster mutual trust, speed up the cooperation process and improve project performance. The dimensions of relationship quality among organizations include organizational commitment, common goal, joint problem solving, information sharing, effective communication and mutual trust. Based on these dimensions, the relationship quality can be subdivided into 18 evaluation indexes. the fuzzy decision method is used to establish the evaluation system of the relationship quality among organizations in megaprojects. The relationship among organizations in megaprojects is very complicated. Taking the most representative owners and contractors as an example, this paper analyzes relationship management issues using evolutionary game, and draws a conclusion that focusing on short-term interests leads both parties to take opportunistic and profit-taking behaviors and fall into the prisoner’s dilemma, The root cause is confrontational relation. Organizational commitment and mutual trust can solve this dilemma, thus highlighting the importance of relationship management among organizations in megaprojects. Through the evolutionary game analysis of the trust, it is concluded that the relationship quality between organizations in megaprojects is closely related to the implementation of relationship management strategies. The 12 relationship management strategies among organizations in megaprojects correspond to the relationship process of “initiating-developing-evaluating”. In the stage of initiating the relationship, the owners should adopt the strategies of “choose a good partner”, “involve the partners participate in the project early”, “Sign a good contract”. During the development of the relationship stage, the owners should adopt the strategies of “organizational commitment”, “adhere to common goals”, “support and participation of top management”, “strengthen communication”, “jointly solve the problem”, “foster an atmosphere of cooperation among organizations” and “share information and resources”, “trust partners”. In the assessment of the relationship, the owners should take the strategy of “regular monitor the relationship status”. The research in this paper will enrich the existing organizations theory of megaprojects and help recognize the complexity and essential characteristics of the relationships among organizations in megaprojects of our country and form the key theory of the relationship management among organizations in Chinese context. In practice, this paper establishes a three-stage process model of relationship management among organizations in megaprojects, summarizes 12 relationship management strategies and provides guidance and reference for the project owners.| File | Dimensione | Formato | |
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https://hdl.handle.net/10589/139326