Digital transformation in the transportation industry : LATAM analysis

The purpose of this thesis is to analyze the transformation in the transportation industry enabled by the development on digital technologies. To understand how this industry is changing, the study will start from a general view, realizing a recap on how technologies advancements have affected our mobility through history until the transportation of today. Then, the research will also connect the transport to the Industry 4.0, Intelligent Transport Systems (ITS), Artificial Intelligence (AI), Cloud applications and the definition of future trends in the sector. Furthermore, a focus will be performed on the Latin America region, evaluating the business opportunities and attractiveness for an IT System Integrator Company in the transportation market of the relevant Latin America countries’ such as: Argentina, Brazil, Chile, Colombia, Mexico, and Peru. This analysis will be sustained by exploring each country in the following aspects: economic and social situation, politic situation, digital situation, future expectations of economy, and a transport system analysis overview. A deeper case study will be presented on one specific actor of the sector, Lima Metro Line 1 Company, commercially known as CONCAR S.A. Besides the bibliographical research, to support the case study, an interview and questionnaire will be carried out to Mario Bolivar, actual Communication Coordinator of Lima Metro Line 1 Company. Mr. Bolivar will help to identify actual functionalities needed in a transportation company and define future trends regarding IT systems. Finally, the results and the interpretations will be presented on the Chapter 5, together with future opportunities for transport operators in the sector.