Legal Design is the conjunction between Law and Design to re-think the legal practice. By implementing the Design tools and ideas, it could mean rendering the legal world more friendly and user-centered. Since Law is a social career (and can be considered as a service) all the methods from Design Thinking and Service Design can be applied. As a result, Legal Design is an attempt to innovate in the legal field and transform the practice to answer the demands of the 21st century. The aim of this thesis is to understand what is Legal Design and to apply the related theories into a practical Service Design Project. Therefore, with this objective in mind, the project was dived into two main steps. The first one was to understand Legal Design and the scope. By analyzing case studies, it was possible to find common areas explored by start-ups, companies, and governments. The result was a mind map that explains the implementation of Design in Law, and three main areas of interest. Furthermore, these first intuitions were confronted by talking with the experts (Legal Designers). The result was a new generation of insights translated into a Mind Map that explains how they work and six future scenarios. The second stage was a personal project related to a bureaucratic problem: the Residence Permit in Italy. Design Research tools were implemented to understand the process, the stakeholders involved, and the touchpoints. The result was the redesign of this process by creating a digital Residence Permit Service by using Service Design Tools. After understanding and applying Legal Design, it is possible to affirm that implementing Design Methodologies in the Legal World could mean changing the vision that Non-Lawyers have of Law and Law related issues. So, this could mean creating clear processes, including bureaucratic ones. As a result, the topic affects our society by making it more transparent and democratic. Lastly, in this way, citizens would be empowered by reading and interpreting Laws and Legal topics.
Il Legal Design è la congiunzione tra Legge e Design per ripensare la pratica legale. Implementare strumenti e idee del Design potrebbe significare rendere il mondo legale più user-friendly e centered. Poiché la legge è una professione sociale (e può essere considerata come un servizio), tutti i metodi del Design Thinking e del Service Design possono essere applicati. Di conseguenza, il Legal Design è un tentativo di innovare in campo giuridico e trasformare la pratica per rispondere alle esigenze del XXI secolo. Lo scopo di questa tesi è quello di capire che cos’è il Legal Design e di applicare le relative teorie in un progetto pratico di Service Design. Con questo obiettivo in mente, il progetto è stato suddiviso in due fasi principali. La prima è stata capire il Legal Design e lo scopo. Analizzando i casi studio, è stato possibile trovare aree comuni esplorate da start-up, aziende e governi. Il risultato è stato una Mind Map che spiega l’implementazione del Design nella Legge, e tre principali aree di interesse. Inoltre, questi primi insight sono stati confrontati con gli esperti (Legal Designer). Il risultato è stato una nuova generazione di insight tradotti in una Mind Map che illustra come funzionano e sei scenari futuri. La seconda fase è stata un progetto personale legato ad un problema burocratico: il Permesso di Soggiorno in Italia. Sono stati implementati strumenti di ricerca del Design per comprendere il processo, gli stakeholder coinvolti e i touchpoint. Il risultato è stato la riprogettazione di questo processo attraverso la creazione di un Servizio Permesso di Soggiorno digitale grazie all’utilizzo di strumenti di Service Design. Dopo aver compreso e applicato il Legal Design, è possibile affermare che implementare le metodologie del Design nel mondo legale potrebbe significare cambiare la visione che i non-avvocati hanno del Diritto e delle questioni ad esso correlate. Ciò potrebbe significare la creazione di processi chiari, inclusi quelli burocratici. Dunque l’argomento interessa la nostra società, rendendola più trasparente e democratica. In questo modo, i cittadini sarebbero resi capaci di leggere e interpretare le leggi e i temi giuridici.
Legal design. Redesigning the residence permit in Italy
ABAL, ALEJANDRA LETICIA
2017/2018
Abstract
Legal Design is the conjunction between Law and Design to re-think the legal practice. By implementing the Design tools and ideas, it could mean rendering the legal world more friendly and user-centered. Since Law is a social career (and can be considered as a service) all the methods from Design Thinking and Service Design can be applied. As a result, Legal Design is an attempt to innovate in the legal field and transform the practice to answer the demands of the 21st century. The aim of this thesis is to understand what is Legal Design and to apply the related theories into a practical Service Design Project. Therefore, with this objective in mind, the project was dived into two main steps. The first one was to understand Legal Design and the scope. By analyzing case studies, it was possible to find common areas explored by start-ups, companies, and governments. The result was a mind map that explains the implementation of Design in Law, and three main areas of interest. Furthermore, these first intuitions were confronted by talking with the experts (Legal Designers). The result was a new generation of insights translated into a Mind Map that explains how they work and six future scenarios. The second stage was a personal project related to a bureaucratic problem: the Residence Permit in Italy. Design Research tools were implemented to understand the process, the stakeholders involved, and the touchpoints. The result was the redesign of this process by creating a digital Residence Permit Service by using Service Design Tools. After understanding and applying Legal Design, it is possible to affirm that implementing Design Methodologies in the Legal World could mean changing the vision that Non-Lawyers have of Law and Law related issues. So, this could mean creating clear processes, including bureaucratic ones. As a result, the topic affects our society by making it more transparent and democratic. Lastly, in this way, citizens would be empowered by reading and interpreting Laws and Legal topics.| File | Dimensione | Formato | |
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https://hdl.handle.net/10589/140737