New and easily applicable ways to attune the in-use quality of office buildings are needed in order to improve space, business and people performance. This research proposes a framework for key performance indicators (KPIs) to support decision-making processes in the design, management, and use of next-generation workplaces. Office space has been going through radical changes lately. Recent financial constraints have contributed to modifying corporate real estate strategies and the traditional role of the workplace. Moreover, disruptive advancements in the Information-Communication Technology field have led to three main consequences. (A) New ‘smart’ ways of working are influencing the traditional office space in both quantitative and qualitative terms. (B) New communication modes and feedback channels empower clients and users of services/facilities. (C) New data are available and suitable to create value, which increases the importance of updated information. These trends converge in the workplace that is expected to evolve according to both organizations’ needs and people’s preferences. For these reasons, there is growing interest in studying the ongoing changes of the work environment and how its users perceive it. In fact, various users hold a stake on workplaces, but research to date has not clarified who they are, with respect to their actual roles and responsibilities, and values and needs. Also, several kinds of performances get measured by organizational managers, corporate real estate managers, and facility managers. Though, the related indicators often remain separate in the respective disciplines and at a raw stage of elaboration, thus cannot be exploited to their maximum potential. How are today’s workplaces adapting to the mutable needs of their demanding users? Who are workplace users? How can we better design, manage, and use today’s and tomorrow’s workplaces? These are the main questions this study aims at answering to. The goal of the research is twofold: first to acknowledge workplace users; second, to select interdisciplinary indicators that all these users deem important in workplace-making, and to systematize these into a manageable list. The methodology applied to address this double objective develops throughout subsequent steps of investigation. A triangulation of research strategies is employed. Preliminary review of literature helps set a framework about the changing panorama of the workplace. In a next research phase, the characteristics of workplace users are examined through case studies. In the final phase, KPIs are extracted and elaborated by applying a Delphi technique. Finally, the research provides a set of key indicators enabling the compound of different workplace users’ perspectives into a unified system. This model is suitable to assisting the design, management, and use of next-generation workplaces, while enhancing the relationship between workplaces and their users.

New and easily applicable ways to attune the in-use quality of office buildings are needed in order to improve space, business and people performance. This research proposes a framework for key performance indicators (KPIs) to support decision-making processes in the design, management, and use of next-generation workplaces. Office space has been going through radical changes lately. Recent financial constraints have contributed to modifying corporate real estate strategies and the traditional role of the workplace. Moreover, disruptive advancements in the Information-Communication Technology field have led to three main consequences. (A) New ‘smart’ ways of working are influencing the traditional office space in both quantitative and qualitative terms. (B) New communication modes and feedback channels empower clients and users of services/facilities. (C) New data are available and suitable to create value, which increases the importance of updated information. These trends converge in the workplace that is expected to evolve according to both organizations’ needs and people’s preferences. For these reasons, there is growing interest in studying the ongoing changes of the work environment and how its users perceive it. In fact, various users hold a stake on workplaces, but research to date has not clarified who they are, with respect to their actual roles and responsibilities, and values and needs. Also, several kinds of performances get measured by organizational managers, corporate real estate managers, and facility managers. Though, the related indicators often remain separate in the respective disciplines and at a raw stage of elaboration, thus cannot be exploited to their maximum potential. How are today’s workplaces adapting to the mutable needs of their demanding users? Who are workplace users? How can we better design, manage, and use today’s and tomorrow’s workplaces? These are the main questions this study aims at answering to. The goal of the research is twofold: first to acknowledge workplace users; second, to select interdisciplinary indicators that all these users deem important in workplace-making, and to systematize these into a manageable list. The methodology applied to address this double objective develops throughout subsequent steps of investigation. A triangulation of research strategies is employed. Preliminary review of literature helps set a framework about the changing panorama of the workplace. In a next research phase, the characteristics of workplace users are examined through case studies. In the final phase, KPIs are extracted and elaborated by applying a Delphi technique. Finally, the research provides a set of key indicators enabling the compound of different workplace users’ perspectives into a unified system. This model is suitable to assisting the design, management, and use of next-generation workplaces, while enhancing the relationship between workplaces and their users.

A Place for the Workplace to Work. A system of performance indicators for strategic design, management and use of the workplace

TAGLIARO, CHIARA

Abstract

New and easily applicable ways to attune the in-use quality of office buildings are needed in order to improve space, business and people performance. This research proposes a framework for key performance indicators (KPIs) to support decision-making processes in the design, management, and use of next-generation workplaces. Office space has been going through radical changes lately. Recent financial constraints have contributed to modifying corporate real estate strategies and the traditional role of the workplace. Moreover, disruptive advancements in the Information-Communication Technology field have led to three main consequences. (A) New ‘smart’ ways of working are influencing the traditional office space in both quantitative and qualitative terms. (B) New communication modes and feedback channels empower clients and users of services/facilities. (C) New data are available and suitable to create value, which increases the importance of updated information. These trends converge in the workplace that is expected to evolve according to both organizations’ needs and people’s preferences. For these reasons, there is growing interest in studying the ongoing changes of the work environment and how its users perceive it. In fact, various users hold a stake on workplaces, but research to date has not clarified who they are, with respect to their actual roles and responsibilities, and values and needs. Also, several kinds of performances get measured by organizational managers, corporate real estate managers, and facility managers. Though, the related indicators often remain separate in the respective disciplines and at a raw stage of elaboration, thus cannot be exploited to their maximum potential. How are today’s workplaces adapting to the mutable needs of their demanding users? Who are workplace users? How can we better design, manage, and use today’s and tomorrow’s workplaces? These are the main questions this study aims at answering to. The goal of the research is twofold: first to acknowledge workplace users; second, to select interdisciplinary indicators that all these users deem important in workplace-making, and to systematize these into a manageable list. The methodology applied to address this double objective develops throughout subsequent steps of investigation. A triangulation of research strategies is employed. Preliminary review of literature helps set a framework about the changing panorama of the workplace. In a next research phase, the characteristics of workplace users are examined through case studies. In the final phase, KPIs are extracted and elaborated by applying a Delphi technique. Finally, the research provides a set of key indicators enabling the compound of different workplace users’ perspectives into a unified system. This model is suitable to assisting the design, management, and use of next-generation workplaces, while enhancing the relationship between workplaces and their users.
DE ANGELIS, ENRICO
CIARAMELLA, GIANANDREA
HUA, YING
25-set-2018
New and easily applicable ways to attune the in-use quality of office buildings are needed in order to improve space, business and people performance. This research proposes a framework for key performance indicators (KPIs) to support decision-making processes in the design, management, and use of next-generation workplaces. Office space has been going through radical changes lately. Recent financial constraints have contributed to modifying corporate real estate strategies and the traditional role of the workplace. Moreover, disruptive advancements in the Information-Communication Technology field have led to three main consequences. (A) New ‘smart’ ways of working are influencing the traditional office space in both quantitative and qualitative terms. (B) New communication modes and feedback channels empower clients and users of services/facilities. (C) New data are available and suitable to create value, which increases the importance of updated information. These trends converge in the workplace that is expected to evolve according to both organizations’ needs and people’s preferences. For these reasons, there is growing interest in studying the ongoing changes of the work environment and how its users perceive it. In fact, various users hold a stake on workplaces, but research to date has not clarified who they are, with respect to their actual roles and responsibilities, and values and needs. Also, several kinds of performances get measured by organizational managers, corporate real estate managers, and facility managers. Though, the related indicators often remain separate in the respective disciplines and at a raw stage of elaboration, thus cannot be exploited to their maximum potential. How are today’s workplaces adapting to the mutable needs of their demanding users? Who are workplace users? How can we better design, manage, and use today’s and tomorrow’s workplaces? These are the main questions this study aims at answering to. The goal of the research is twofold: first to acknowledge workplace users; second, to select interdisciplinary indicators that all these users deem important in workplace-making, and to systematize these into a manageable list. The methodology applied to address this double objective develops throughout subsequent steps of investigation. A triangulation of research strategies is employed. Preliminary review of literature helps set a framework about the changing panorama of the workplace. In a next research phase, the characteristics of workplace users are examined through case studies. In the final phase, KPIs are extracted and elaborated by applying a Delphi technique. Finally, the research provides a set of key indicators enabling the compound of different workplace users’ perspectives into a unified system. This model is suitable to assisting the design, management, and use of next-generation workplaces, while enhancing the relationship between workplaces and their users.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10589/142109