I have been working in Network Control Center (NCC) of Service Management department of United Nations Organization providing services for Information and Communication Technologies (ICT). Network Control Center is located in United Nations Logistic Base, Brindisi, ITALY, which provides on-site Network Control Center Services. I am working as a Network Engineer in NCC and I am required to carry on all the responsibilities of the NCC. Primarily NCC Engineer roles are the provision of Tier 1 Support and Monitoring services for United Nations Telecommunications, Data Centre Infrastructure and associated active equipments and customers. The NCC engineer provides different services to the customers of United Nations by using the most compatible procedure, techniques and tools. And these Services involve communication network, networking technologies, internet connection, leased line connection, satellite connection, data center, storage area network, application service, email service, replication service, and voice service, hosting service. The NCC Services Management Processes are defined based on Information Technology Infrastructure Library (ITIL) for providing ICT services. The Network Control Center is a comprehensive solution as single point of contact with the customers, providing technical support in the area of ICT infrastructure of the United Nations. The NCC Engineer is constantly providing customer service user experience, perception, and satisfaction in terms of quality of service, reliability and predictability.
Ho lavorato in Network Control Center (NCC) del dipartimento Gestione servizi dell'Organizzazione delle United Nations che fornisce servizi per le tecnologie dell'informazione e della comunicazione (ICT). Il Network Control Center si trova nella United Nations Logistic Base, a Brindisi, in ITALY, che fornisce Network Control Center in loco. Lavoro come Network Engineer in NCC e sono tenuto a portare avanti tutte le responsabilità del NCC. Principalmente i ruoli di NCC Engineer sono la fornitura di servizi di supporto e monitoraggio di livello 1 per le telecomunicazioni delle United Nations, l'infrastruttura di data center e le attrezzature e i clienti associati associati. L'ingegnere NCC fornisce diversi servizi ai clienti delle United Nations utilizzando la procedura, le tecniche e gli strumenti più compatibili. E questi servizi riguardano la rete di comunicazione, le tecnologie di rete, la connessione Internet, la connessione di linea dedicata, la connessione satellitare, il centro dati, la rete di archiviazione, il servizio applicativo, il servizio di posta elettronica, il servizio di replica e il servizio vocale. I processi di gestione dei servizi NCC sono definiti sulla base della libreria dell'infrastruttura dell'tecnologie dell'informazione per fornire servizi ICT. Il Network Control Center è una soluzione completa come unico punto di contatto con i clienti, fornendo supporto tecnico nell'area delle infrastrutture ICT delle United Nations. L'ingegnere NCC fornisce costantemente all'utente esperienza di assistenza al cliente, percezione e soddisfazione in termini di qualità del servizio, affidabilità e prevedibilità.
Ensuring availability of ICT services in network control center of United Nations global service center
AHMED, JASIM UDDIN
2017/2018
Abstract
I have been working in Network Control Center (NCC) of Service Management department of United Nations Organization providing services for Information and Communication Technologies (ICT). Network Control Center is located in United Nations Logistic Base, Brindisi, ITALY, which provides on-site Network Control Center Services. I am working as a Network Engineer in NCC and I am required to carry on all the responsibilities of the NCC. Primarily NCC Engineer roles are the provision of Tier 1 Support and Monitoring services for United Nations Telecommunications, Data Centre Infrastructure and associated active equipments and customers. The NCC engineer provides different services to the customers of United Nations by using the most compatible procedure, techniques and tools. And these Services involve communication network, networking technologies, internet connection, leased line connection, satellite connection, data center, storage area network, application service, email service, replication service, and voice service, hosting service. The NCC Services Management Processes are defined based on Information Technology Infrastructure Library (ITIL) for providing ICT services. The Network Control Center is a comprehensive solution as single point of contact with the customers, providing technical support in the area of ICT infrastructure of the United Nations. The NCC Engineer is constantly providing customer service user experience, perception, and satisfaction in terms of quality of service, reliability and predictability.| File | Dimensione | Formato | |
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Ensuring Availability of ICT Services in Network Control Center.pdf
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Descrizione: Network Control Center Services
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3.59 MB
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https://hdl.handle.net/10589/144684