In the past years the theme of Industry 4.0 has gained a lot of relevance. Scientific literature on this topic is constantly growing, however the issue has not been analyzed yet in a comprehensive way from the maintenance perspective. This research aims at identifying the effects of new technologies on management, organization and people’s work in the maintenance field. The research is based on the analysis of some case studies and it was carried out at three levels: at cross-company level, the main enabling (technological and organizational) factors for the transformation were studied; at company level, the study focused on contextual variables, which referred to (internal and external) organizational solutions put in place by companies to face the new organizational challenges; at use-case level (where use case means the use of a particular typology of technology), the implications of technological innovation on maintenance management and organization and on the work of people were analyzed. For what regards the first two levels of the analysis, the study mostly confirmed what has been found in literature. At use case level, two main macro-categories of technologies were identified: Internet of Things & Advanced Analytics and Human-Machine Interaction. The first macro-category has several implications on processes of planning, control and technical analysis and on the work of maintenance engineers and supervisors. The second one, instead, has implications on processes of execution, continuous improvement and of support, and on the work of maintenance workers. The analysis highlights how there is a discrepancy between technological innovation growth and organizational changes, as well as significant differences between companies operating in the process industry and companies operating in the product industry. The research, however, was based on a limited sample of companies with peculiar characteristics, so further researches with different techniques are necessary to validate the results.
Negli ultimi anni le tematiche relative all’Industria 4.0 hanno assunto sempre maggiore rilevanza. La letteratura scientifica sull’argomento è in crescita, tuttavia il problema non è stato ancora analizzato in maniera completa dal punto di vista della funzione manutenzione. Questa ricerca si pone lo scopo di identificare gli effetti dell’introduzione di nuove tecnologie sui metodi di gestione, sulla struttura organizzativa e sul lavoro delle persone in ambito manutentivo. La ricerca si basa sull’analisi di alcuni case studies ed è stata realizzata a tre livelli: a livello trasversale (cross-company), sono stati studiati i fattori abilitanti (tecnologici e organizzativi) per la trasformazione; a livello di singola azienda, le variabili di contesto, intese come soluzioni organizzative interne ed esterne messe in atto dalle aziende per rispondere alle nuove sfide organizzative; a livello di use case (dove per use case si intende l’utilizzo di una particolare tipologia di tecnologie), le implicazioni dell’innovazione tecnologica sulla gestione della manutenzione, sull’organizzazione e sul lavoro delle persone. Per quanto riguarda i primi due livelli dell’analisi, lo studio ha confermato quanto già ritrovato in letteratura. A livello di use cases, due macro-categorie di tecnologie sono state identificate: Internet Of Things & Advanced Analytics e Human-Machine Interaction. La prima macro-categoria presenta diverse implicazioni sui processi di pianificazione, controllo e analisi tecnica e sul lavoro di ingegneri di manutenzione e supervisori. La seconda ha, invece, implicazioni sui processi di esecuzione, miglioramento continuo e di supporto, e sul lavoro dei manutentori. Dall’analisi emerge come ci sia una discrepanza tra la crescita delle innovazioni tecnologiche e il cambiamento organizzativo necessario, così come ci siano significative differenze tra aziende operanti nell’industria di processo e di prodotto. La ricerca è, tuttavia, basata su un numero limitato di aziende con caratteristiche particolari e, pertanto, per poter verificare i risultati ottenuti, ulteriori ricerche su un campione più esteso sono necessarie.
Maintenance transformation within Industry 4.0 : implications on management, people and organization. Analysis in the Italian manufacturing sector
PONTORIERO, ROSA ROBERTA
2018/2019
Abstract
In the past years the theme of Industry 4.0 has gained a lot of relevance. Scientific literature on this topic is constantly growing, however the issue has not been analyzed yet in a comprehensive way from the maintenance perspective. This research aims at identifying the effects of new technologies on management, organization and people’s work in the maintenance field. The research is based on the analysis of some case studies and it was carried out at three levels: at cross-company level, the main enabling (technological and organizational) factors for the transformation were studied; at company level, the study focused on contextual variables, which referred to (internal and external) organizational solutions put in place by companies to face the new organizational challenges; at use-case level (where use case means the use of a particular typology of technology), the implications of technological innovation on maintenance management and organization and on the work of people were analyzed. For what regards the first two levels of the analysis, the study mostly confirmed what has been found in literature. At use case level, two main macro-categories of technologies were identified: Internet of Things & Advanced Analytics and Human-Machine Interaction. The first macro-category has several implications on processes of planning, control and technical analysis and on the work of maintenance engineers and supervisors. The second one, instead, has implications on processes of execution, continuous improvement and of support, and on the work of maintenance workers. The analysis highlights how there is a discrepancy between technological innovation growth and organizational changes, as well as significant differences between companies operating in the process industry and companies operating in the product industry. The research, however, was based on a limited sample of companies with peculiar characteristics, so further researches with different techniques are necessary to validate the results.| File | Dimensione | Formato | |
|---|---|---|---|
|
2019_12_PONTORIERO.PDF.pdf
non accessibile
Descrizione: Tesi
Dimensione
3.42 MB
Formato
Adobe PDF
|
3.42 MB | Adobe PDF | Visualizza/Apri |
I documenti in POLITesi sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
https://hdl.handle.net/10589/151076