The purpose of this thesis is to present the project carried out at KONE Industrial which aimed to reduce complaints received from the Pero factory due to missing or wrong material during the installation of the elevators. The project was carried out using the PDCA approach together with tools and techniques of different nature and application able to separate the problem from different points of view. From those that have been identified as the main causes of the problem, some corrective actions have been proposed and implemented. The countermeasures implemented had a positive effect on the number of complaints received, reducing them in line with the target initially set.
Lo scopo di questa tesi è quello di presentare il progetto svolto presso KONE Industrial che aveva come obiettivo la riduzione dei reclami ricevuti dalla fabbrica di Pero per material mancante o errato in fase di installazione degli ascensori. Il progetto è stato svolto utilizzando l’approccio PDCA insieme a strumenti e tecniche di diversa natura e applicazione in grado di scorporare il problema sotto diversi punti di vista. Da quelle che sono state identificate come cause principali del problema, sono state proposte e implementate alcune azioni correttive. Le contromisure implementate hanno avuto un effetto positivo sul numero di reclami ricevuti riducendoli in linea con il target inizialmente fissato.
A PDCA framework for a claim reduction project: the case of KONE Industrial
BONUCCI, RICCARDO;TEDALDI, MICHELE
2018/2019
Abstract
The purpose of this thesis is to present the project carried out at KONE Industrial which aimed to reduce complaints received from the Pero factory due to missing or wrong material during the installation of the elevators. The project was carried out using the PDCA approach together with tools and techniques of different nature and application able to separate the problem from different points of view. From those that have been identified as the main causes of the problem, some corrective actions have been proposed and implemented. The countermeasures implemented had a positive effect on the number of complaints received, reducing them in line with the target initially set.File | Dimensione | Formato | |
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A PDCA framework dor a claim reduction project - the case of KONE Industrial_Bonucci_Tedaldi.pdf
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https://hdl.handle.net/10589/151780