The Facility Management (FM) sector is known to be conservative and for a long time been struggling with digitalizing their operations. Meanwhile, other sectors have seen it necessary to digitalize and implement different technologies such as Internet of Things (IoT) and Big Data Analysis (BDA) to support streamlining, growth and innovation that are required to stay competitive. IoT is an emerging technology that enables analysis of great volumes, varieties, and velocity of data that an ordinary human could not manage within a feasible timeframe. The FM sector have for some time been utilizing sensors to monitor different aspects in a facility, but the data have rarely been used for any evaluation or real time analysis. However, the sector has not adopted these new technologies at the same pace as other sectors. Therefore, the purpose of this thesis was to investigate how IoT and advance managements techniques can be implemented in FM and what challenges it is facing. This was achieved by analyzing the situations Philips headquarters in Milan and some other examples that are either developing areas of implementation or are working with project related to IoT and advance management techniques in FM and was then compared with existing methods. Despite discovering contrasting opinions, the thesis has found several implementation areas where advance managements techniques could improve the FM sector, the four major areas are: 1) Efficient cleaning services, 2) Better indoor climate, 3) Space optimization and 4) More efficient maintenance 5) Energy management systems.
Il settore del Facility Management (FM) è noto per essere conservatore e per molto tempo ha lottato con la digitalizzazione delle proprie operazioni. Nel frattempo, altri settori hanno ritenuto necessario digitalizzare e implementare diverse tecnologie come Internet of Things (IoT) e Big Data Analysis (BDA) per supportare la razionalizzazione, la crescita e l'innovazione necessarie per rimanere competitivi. L'IoT è una tecnologia emergente che consente l'analisi di grandi volumi, varietà e velocità di dati che un normale essere umano non è in grado di gestire entro un periodo di tempo possibile. Il settore FM utilizza da tempo sensori per monitorare diversi aspetti in una struttura, ma i dati sono stati usati raramente per qualsiasi valutazione o analisi in tempo reale. Tuttavia, il settore non ha adottato queste nuove tecnologie alla stessa velocità degli altri settori. Pertanto, lo scopo di questa tesi era di indagare su come l'IoT e le tecniche di gestione avanzata possono essere implementate in FM e quali sfide deve affrontare. Ciò è stato ottenuto analizzando le situazioni della sede Philips a Milano e alcuni altri esempi che stanno sviluppando aree di implementazione o stanno lavorando con progetti relativi all'IoT e alle tecniche di gestione avanzata in FM e sono stati poi confrontati con i metodi esistenti. Nonostante abbia scoperto opinioni contrastanti, la tesi ha trovato diverse aree di implementazione in cui le tecniche di gestione avanzata potrebbero migliorare il settore FM, le quattro aree principali sono: 1) Servizi di pulizia efficienti, 2) Migliore clima interno, 3) Ottimizzazione dello spazio e 4) Manutenzione più efficiente 5) Sistemi di gestione dell'energia.
The impact of advanced technologies on facility management. The Philips case
Buddi, Gopichand
2019/2020
Abstract
The Facility Management (FM) sector is known to be conservative and for a long time been struggling with digitalizing their operations. Meanwhile, other sectors have seen it necessary to digitalize and implement different technologies such as Internet of Things (IoT) and Big Data Analysis (BDA) to support streamlining, growth and innovation that are required to stay competitive. IoT is an emerging technology that enables analysis of great volumes, varieties, and velocity of data that an ordinary human could not manage within a feasible timeframe. The FM sector have for some time been utilizing sensors to monitor different aspects in a facility, but the data have rarely been used for any evaluation or real time analysis. However, the sector has not adopted these new technologies at the same pace as other sectors. Therefore, the purpose of this thesis was to investigate how IoT and advance managements techniques can be implemented in FM and what challenges it is facing. This was achieved by analyzing the situations Philips headquarters in Milan and some other examples that are either developing areas of implementation or are working with project related to IoT and advance management techniques in FM and was then compared with existing methods. Despite discovering contrasting opinions, the thesis has found several implementation areas where advance managements techniques could improve the FM sector, the four major areas are: 1) Efficient cleaning services, 2) Better indoor climate, 3) Space optimization and 4) More efficient maintenance 5) Energy management systems.| File | Dimensione | Formato | |
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Descrizione: THESIS ON "THE IMPACT OF ADVANCED TECHNOLOGIES ON FACILITY MANAGEMENT. THE PHILIPS CASE"
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https://hdl.handle.net/10589/166816