Despite Artificial Intelligence has been a research field for a long time, practical applications in business have emerged only in recent years. Although the presence of an extensive body of literature related to Artificial Intelligence techniques, information about the adoption of Artificial Intelligence in enterprises is limited and mainly referred to past years. However, Artificial Intelligence is a rapidly growing technology and its enterprise adoption is rapidly evolving, implying the necessity to provide a constantly updated picture of its evolution. Therefore, the primary contribution of this thesis consists in investigating the current state of adoption of Artificial Intelligence solutions at international level. For this purpose, a database including Artificial Intelligence initiatives has been created, considering the first 235 firms of the Forbes Global 2000 list and identifying 1089 projects for 165 companies. Results show how Artificial Intelligence is rapidly spreading in a business context, with a variety of emerging applications in several industries and domains. Moreover, the broad applicability of the technology enables companies in different sectors to adopt it at advantage of their specific business needs. In this regard, the second contribution of this thesis consists in presenting a focus on how Artificial Intelligence solutions are currently being adopted in four industries: Food & Beverage; Manufacturing; Retail; Banking & Finance. For this purpose, a qualitative framework has been developed to support the analysis and presentation of conclusions. Results show how Artificial Intelligence is transforming and revolutionizing each of these sectors, supporting each aspect of their business with different solutions.
Nonostante l'Intelligenza Artificiale sia da tempo oggetto di ricerca, applicazioni pratiche in ambito aziendale sono emerse solo negli anni recenti. A dispetto di una vasta letteratura riguardante le tecniche di Intelligenza Artificiale, le informazioni sull'adozione di questa tecnologia nelle imprese sono limitate e si riferiscono prevalentemente ad anni precedenti. Tuttavia, l'Intelligenza Artificiale è una tecnologia in rapida crescita e la sua adozione a livello aziendale è in continua evoluzione. Questo implica la necessità di fornire una panoramica costantemente aggiornata sulla sua adozione. Di conseguenza, il contributo primario di questa tesi consiste nell’'indagare lo stato attuale dell’adozione di soluzioni di Intelligenza Artificiale a livello globale. A tal fine, andando a considerare le prime 235 aziende della lista Forbes Global 2000, è stato creato un database con 1089 progetti di Intelligenza Artificiale relativi a 165 aziende. I risultati mostrano come l'Intelligenza Artificiale si stia rapidamente diffondendo in un contesto aziendale, con varie applicazioni in diversi settori e ambiti. Inoltre, la vasta applicabilità dell’Intelligenza Artificiale consente ad aziende operanti in diversi settori di adottarla a supporto delle proprie esigenze. In tal senso, il secondo contributo di questa tesi consiste nel presentare una panoramica di come l’Intelligenza Artificiale stia venendo adottata in quattro settori: Food & Beverage; Manufacturing; Retail; Banking & Finance. A tal fine, è stato appositamente sviluppato un modello qualitativo per supportare l'analisi e la presentazione delle conclusioni. I risultati mostrano come l'Intelligenza Artificiale stia trasformando e rivoluzionando ciascuno di questi settori, supportando ogni aspetto del loro business con soluzioni diverse.
Artificial intelligence adoption : state of the art and collection of enterprise applications
Missaglia, Arturo;Pallavicini, Luca
2019/2020
Abstract
Despite Artificial Intelligence has been a research field for a long time, practical applications in business have emerged only in recent years. Although the presence of an extensive body of literature related to Artificial Intelligence techniques, information about the adoption of Artificial Intelligence in enterprises is limited and mainly referred to past years. However, Artificial Intelligence is a rapidly growing technology and its enterprise adoption is rapidly evolving, implying the necessity to provide a constantly updated picture of its evolution. Therefore, the primary contribution of this thesis consists in investigating the current state of adoption of Artificial Intelligence solutions at international level. For this purpose, a database including Artificial Intelligence initiatives has been created, considering the first 235 firms of the Forbes Global 2000 list and identifying 1089 projects for 165 companies. Results show how Artificial Intelligence is rapidly spreading in a business context, with a variety of emerging applications in several industries and domains. Moreover, the broad applicability of the technology enables companies in different sectors to adopt it at advantage of their specific business needs. In this regard, the second contribution of this thesis consists in presenting a focus on how Artificial Intelligence solutions are currently being adopted in four industries: Food & Beverage; Manufacturing; Retail; Banking & Finance. For this purpose, a qualitative framework has been developed to support the analysis and presentation of conclusions. Results show how Artificial Intelligence is transforming and revolutionizing each of these sectors, supporting each aspect of their business with different solutions.| File | Dimensione | Formato | |
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https://hdl.handle.net/10589/175222