Supply chain collaboration (SCC) has gained a lot of attention in the field of supply chain management, considered as an important research topic (Soosay and Hyland, 2015). In the literature, many authors are discussing this term within the context of the supply chain. In the supply chain field, cooperation, coordination, and collaboration are often used interchangeably depending on either the context of the application or disciplines (Kanda and Deshmukh, 2008). Supply chain collaboration can be defined as “a strategy, a unique dynamic capability and the highest form of long-term, trust-based relationship, characterised by joint planning and decision-making regarding strategic and operational matters, resource, process, information and risk sharing, and mutual understanding, working towards shared goals and achieving optimal solutions” (Soosay and Hyland, 2015). In this context, Information and Communication Technology (ICT) plays a crucial role and positively influences the SCC. Technology can enable specific projects of collaboration (Ralston et al., 2017; Soosay and Hyland, 2015). These initiatives include continuous replenishment program (CRP), vendor managed inventory (VMI), efficient consumer response (ECR) and collaborative planning, forecasting, and replenishment (CPFR). When technology is used to implement collaboration between partner of business in a supply chain, we refer to electronic supply chain collaboration (e-SCC). Knowledge about e-SCC is still abstract in the academic field and a clear understanding about the adoption of e-collaboration practices for the firms seems to be missing (Singh et al., 2018). Despite the claimed benefits, the e-SCC implementation within the industries is much less prominent than expected (Holweg et al., 2005) and its diffusion in different sectors greatly varies (Molla and Peszynski, 2008). Every single supply chain has a peculiar configuration and is composed of different actors that interact among each other. Therefore, to perform effective and deep analyses, it is necessary to study different supply chains separately. The present thesis is one of the first attempts to study the implementation of some under-adopted collaborative solutions in the grocery industry, trying to boost their usage among practitioners and fill some gaps in the literature. To achieve these objectives, a mixed methodology, including both qualitative (i.e., literature review, interviews) and quantitative (i.e., modelling) methods was adopted. The study identifies two different prominent collaborative solutions: optimal shelf availability and vendor managed inventory and highlight the role of e-marketplace in the Business-to-business (B2b) relations, to help enterprises make their process more efficient, reach savings on costs, and deal with some critical situations. The implications of this research are both academic and managerial. On one side, it makes some steps forward in the academic literature while investigating some of the most promising collaborative projects. On the other side, it provides practitioners with insights that could be useful in the decision-making process related to the implementation of e-supply chain collaboration projects.
Il tema della collaborazione nella supply chain sta riscontrando sempre più attenzione nel campo del supply chain management, considerato come un importante topic di ricerca (Soosay and Hyland, 2015). Nella letteratura, molti autori stanno discutendo questo termine nel contesto della supply chain, dove cooperazione, coordinamento e collaborazione sono spesso usati in modo interscambiabile. La collaborazione può essere definita come “una relazione dinamica unica tra partner di business, basata sulla fiducia, caratterizzata da pianificazione e processi decisionali congiunti, con riferimento a questioni operative e strategiche. Le imprese condividono in modo elettronico informazioni e know-how, lavorando per il miglioramento dell'efficacia dei processi e il raggiungimento di obiettivi condivisi” (Soosay and Hyland, 2015). In questo contesto, l’Information and Communication Technology (ICT) gioca un ruolo fondamentale e ha un impatto positivo sulle pratiche collaborative. Infatti, la tecnologia abilita specifici progetti di collaborazione (Ralston et al., 2017; Soosay and Hyland, 2015). Queste iniziative includono il continuous replenishment program (CRP), il vendor managed inventory (VMI), l’efficient consumer response (ECR) e il collaborative planning, forecasting, and replenishment (CPFR). Quando la tecnologia è usata per implementare la collaborazione tra partner di business in una supply chain, ci riferiamo all’electronic-supply chain (e-SCC), dove la conoscenza nell’ambito accademico è ancora bassa e la comprensione tra le aziende circa l’adozione di queste pratiche è carente (Singh et al., 2018). Nonostante i benefici attesi, l’implementazione dell’e-SCC tra le imprese è ancora lontano dalle aspettative (Holweg et al., 2005) e la sua diffusione nei settori varia ampiamente (Molla and Peszynski, 2008). Ogni supply chain ha una configurazione specifica ed è composta da attori differenti che interagiscono tra di loro. Per questo, è necessario studiare differenti supply chain separatamente. La presente tesi è uno dei primi tentativi di studiare l’implementazione di alcune soluzioni collaborative poco investigate nella supply chain del grocery, provando a spronare il loro utilizzo tra le imprese e colmare alcuni gap in letteratura. Per raggiungere questi obiettivi, diverse metodologie sono state utilizzate, sia qualitative (analisi della letteratura e interviste) che quantitative (modellistica). Lo studio identifica due diverse soluzioni collaborative di spicchio: l’optimal shelf availability e il vendor managed inventory e mette in luce il ruolo degli e-marketplace nelle relazioni Business-to-business (B2b). Le implicazioni di questa ricerca sono sia accademiche che manageriali. Da un lato, essa compie dei passi in avanti nella letteratura, investigando alcune delle soluzioni collaborative più promettenti. Dall’altro, fornisce al mondo dei practitioner utili informazioni che potrebbero essere usate nel processo decisionale di implementazione di progetti collaborativi.
E-supply chain collaboration: investigation of the solutions in the grocery industry
Loro, Camillo
2020/2021
Abstract
Supply chain collaboration (SCC) has gained a lot of attention in the field of supply chain management, considered as an important research topic (Soosay and Hyland, 2015). In the literature, many authors are discussing this term within the context of the supply chain. In the supply chain field, cooperation, coordination, and collaboration are often used interchangeably depending on either the context of the application or disciplines (Kanda and Deshmukh, 2008). Supply chain collaboration can be defined as “a strategy, a unique dynamic capability and the highest form of long-term, trust-based relationship, characterised by joint planning and decision-making regarding strategic and operational matters, resource, process, information and risk sharing, and mutual understanding, working towards shared goals and achieving optimal solutions” (Soosay and Hyland, 2015). In this context, Information and Communication Technology (ICT) plays a crucial role and positively influences the SCC. Technology can enable specific projects of collaboration (Ralston et al., 2017; Soosay and Hyland, 2015). These initiatives include continuous replenishment program (CRP), vendor managed inventory (VMI), efficient consumer response (ECR) and collaborative planning, forecasting, and replenishment (CPFR). When technology is used to implement collaboration between partner of business in a supply chain, we refer to electronic supply chain collaboration (e-SCC). Knowledge about e-SCC is still abstract in the academic field and a clear understanding about the adoption of e-collaboration practices for the firms seems to be missing (Singh et al., 2018). Despite the claimed benefits, the e-SCC implementation within the industries is much less prominent than expected (Holweg et al., 2005) and its diffusion in different sectors greatly varies (Molla and Peszynski, 2008). Every single supply chain has a peculiar configuration and is composed of different actors that interact among each other. Therefore, to perform effective and deep analyses, it is necessary to study different supply chains separately. The present thesis is one of the first attempts to study the implementation of some under-adopted collaborative solutions in the grocery industry, trying to boost their usage among practitioners and fill some gaps in the literature. To achieve these objectives, a mixed methodology, including both qualitative (i.e., literature review, interviews) and quantitative (i.e., modelling) methods was adopted. The study identifies two different prominent collaborative solutions: optimal shelf availability and vendor managed inventory and highlight the role of e-marketplace in the Business-to-business (B2b) relations, to help enterprises make their process more efficient, reach savings on costs, and deal with some critical situations. The implications of this research are both academic and managerial. On one side, it makes some steps forward in the academic literature while investigating some of the most promising collaborative projects. On the other side, it provides practitioners with insights that could be useful in the decision-making process related to the implementation of e-supply chain collaboration projects.| File | Dimensione | Formato | |
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https://hdl.handle.net/10589/176181