The following study enriches the literature in the field of Business Process Management by providing an empirical comparative analysis between the gold standard in business process notation (BPMN) and an innovative alternative (DCR Graphs). The context of the study is given by an internship that I had the opportunity to take from February 2021 to June 2021 at Artexe S.p.A., a company operating in the Italian B2B healthcare industry. The objective of the study is to understand which of the two business process notations is the most suitable for a company like Artexe to support the achievement of strategic objectives. To do so, both notations have been employed to map the use cases of an innovative Patient Journey for laboratories of analysis (named Prelievo Sicuro) designed by Artexe’s R&D department whose pilot implementation is expected to be deployed in the Marche Region in Italy. The performance evaluation has been carried out by identifying three factors whose impact on business activities is recognized by literature and assigning weights according to their relevance for the achievement of Artexe’s strategic objectives. Then, the performances of the resulting business process representations have been assessed and thoroughly discussed to assign scores from 0 to 4 for each specific factor. The outcome of the comparative analysis has returned that BPMN performs brilliantly in terms of communicability thanks to its simple syntax allowing it to generate easily readable diagrams which can provide a global overview of the process at first glance. DCR Graphs, instead, performs better to run quantitative analyses and exploit the advantages of automation thanks to the declarative logic followed by the notation which allows generating a model accurate enough to make it suitable for running simulations. The evaluation of their impact on the organization returns that DCR Graphs should be preferred to BPMN to map processes more accurately and bring improvements to the organizations’ activities for Patient Journey design and development.
Il presente studio si colloca nel campo della letteratura in merito alla Gestione per Processi fornendo un’analisi empirica che mette a confronto la notazione standard per la rappresentazione di processi (BPMN) con una notazione alternativa di recente sviluppo (DCR Graphs). Il contesto entro cui si è svolto lo studio è dato da un periodo di tirocinio della durata di sei mesi (da febbraio a giugno 2021) che ho avuto l’opportunità di svolgere presso Artexe S.p.A., un’azienda che opera nel settore sanitario italiano in B2B. L’obiettivo è quello di individuare quale delle due notazioni sia la più adatta per rappresentare processi e supportare il raggiungimento degli obiettivi strategici di un’azienda come Artexe. Per effettuare l’analisi, entrambe le notazioni sono state utilizzate per rappresentare i casi d’uso di un Patient Journey innovativo (chiamato Prelievo Sicuro) concepito dalla funzione di Ricerca e Sviluppo per i centri prelievi la cui implementazione pilota è prevista all’interno della Regione Marche. La valutazione delle prestazioni è stata effettuata in base a tre fattori principali, il cui impatto sulle attività di business è riconosciuto dalla letteratura esistente in merito alle notazioni per la rappresentazione di processi, a cui sono stati assegnati dei pesi in base alla loro importanza per il raggiungimento degli obiettivi strategici di Artexe. In seguito, le prestazioni delle risultanti rappresentazioni di processi sono state valutate e discusse per assegnare un punteggio da 0 a 4 per ogni specifico fattore in esame. Il risultato dell’analisi comparativa ha evidenziato come BPMN garantisca ottime prestazioni in termini di comunicabilità grazie alla sua semplice sintassi che permette di generare diagrammi facilmente leggibili e in grado di fornire una visione d’insieme del processo a colpo d’occhio. DCR Graphs, invece, garantisce prestazioni migliori per effettuare analisi quantitative e sfruttare i vantaggi dell’automazione grazie alla logica dichiarativa seguita dalla notazione che permette di generare un modello abbastanza preciso da renderlo adatto ad effettuare delle vere e proprie simulazioni. La valutazione del relativo impatto aziendale suggerisce che DCR Graphs dovrebbe essere preferito a BPMN per rappresentare processi con maggior precisione e apportare miglioramenti alle attività dell’organizzazione volte alla progettazione e sviluppo dei Patient Journey.
DCR graphs vs BPMN : a comparative study of their effectiveness in defining patient journeys for laboratory-related services
PENNINI, MAURO
2020/2021
Abstract
The following study enriches the literature in the field of Business Process Management by providing an empirical comparative analysis between the gold standard in business process notation (BPMN) and an innovative alternative (DCR Graphs). The context of the study is given by an internship that I had the opportunity to take from February 2021 to June 2021 at Artexe S.p.A., a company operating in the Italian B2B healthcare industry. The objective of the study is to understand which of the two business process notations is the most suitable for a company like Artexe to support the achievement of strategic objectives. To do so, both notations have been employed to map the use cases of an innovative Patient Journey for laboratories of analysis (named Prelievo Sicuro) designed by Artexe’s R&D department whose pilot implementation is expected to be deployed in the Marche Region in Italy. The performance evaluation has been carried out by identifying three factors whose impact on business activities is recognized by literature and assigning weights according to their relevance for the achievement of Artexe’s strategic objectives. Then, the performances of the resulting business process representations have been assessed and thoroughly discussed to assign scores from 0 to 4 for each specific factor. The outcome of the comparative analysis has returned that BPMN performs brilliantly in terms of communicability thanks to its simple syntax allowing it to generate easily readable diagrams which can provide a global overview of the process at first glance. DCR Graphs, instead, performs better to run quantitative analyses and exploit the advantages of automation thanks to the declarative logic followed by the notation which allows generating a model accurate enough to make it suitable for running simulations. The evaluation of their impact on the organization returns that DCR Graphs should be preferred to BPMN to map processes more accurately and bring improvements to the organizations’ activities for Patient Journey design and development.File | Dimensione | Formato | |
---|---|---|---|
Thesis_Final.pdf
accessibile in internet solo dagli utenti autorizzati
Descrizione: Documento finale
Dimensione
5.61 MB
Formato
Adobe PDF
|
5.61 MB | Adobe PDF | Visualizza/Apri |
I documenti in POLITesi sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
https://hdl.handle.net/10589/182634