Deyra. Collaborative service system for the treatment of patients with eating disorders

Nutrition is a science that examines the relationship between diet, health and diseases. It studies the nutrients found in food and explores how the body uses them. Nutrition also investigates different dietary choices in order to reduce risks of several diseases. It also investigates the effects of low or high nutrient consumption, while also understanding how allergies are developed. If people do not have the right balance of nutrients in their diet, their risk of developing certain health conditions increases. This is a crucial role of dieticians in which they can help people into a balanced lifestyle or with managing critical and medical conditions such as eating disorders. Psychologists have a role into treating patients with eating disorders as well as dieticians, whereas the beginning and some of the reasons behind eating disorders are psychological disorders generated by societal issues. Unfortunately, communication solely based on treatments between the patient and a dietician is not sufficient, a psychologist is always needed in the journey of healing a patient with an eating disorder. Connections between the specialists are not concrete enough for a well-organized treatment journey, where is causes the patient to relapse during and midway treatment. This research aims to explore the drawbacks and mistakes that might occur throughout the whole experience towards healing from the aspects of patients, dieticians, and psychologists. It mainly focuses on the communication and connection between the specialists and to the patients. The research attempts to enhance it by using service design and experience design tools and knowledge. The goal is to create a customer-centric service in order to establish full tracking and management of client profile, in addition to further user-friendly journeys and less pressure regarding the patient’s wellbeing.

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