The covid-19 pandemic has accelerated the implementation of hybrid work on a global scale. People's workplaces have become flexible, with home, office, and some occasional third workplaces. This thesis examines the benefits and effects for employees and employers of remote working in a hybrid working model. A user experience design was conducted which followed the classic double diamond model and applied the goal-oriented design method to generate the solutions to address the problems that employees encounter in their hybrid work. FoRe, the solution of the user experience design consists of a digital product application for website, mobile phone, watch, and the physical device, providing a productive and healthy way of working through multiple channels. Hence the users can get to work quickly no matter where they are. In this application, the focus session applied the Pomodoro Technique time management system and the guided breath was performed in the relaxation session, together with the scent and light provided by the physical device, the users have the possibility to work productive and healthy in their hybrid work. A formative evaluation of the expert test was performed and the result of the System Usability Scale score is 89.17, which is acceptable. Although the initial aim of the design was to help people work better, the solution could also be applied to a wider range of scenarios and users, such as student groups and people who need to prepare for exams. Certainly, it requires further experimental studies to confirm its effectiveness.
La pandemia di covid-19 ha accelerato l'implementazione del lavoro ibrido su scala globale. I luoghi di lavoro delle persone sono diventati flessibili, con casa, ufficio e alcuni altri occasionali ambienti di lavoro. Questa tesi esamina i benefici e gli effetti del lavoro da remoto in un modello di lavoro ibrido. È stata condotta una progettazione dell'esperienza utente che ha seguito il classico modello a doppio diamante e ha applicato il metodo di progettazione orientato all'obiettivo per generare le soluzioni atte ad affrontare i problemi che i dipendenti incontrano nel lavoro ibrido. La soluzione, FoRe, consiste in un'applicazione digitale per il sito web, il telefono cellulare, l'orologio e il dispositivo fisico, che supporta un modo produttivo e sano di lavorare attraverso più canali. Quindi gli utenti possono avviare il lavoro rapidamente, indipendentemente da dove si trovino. In questa applicazione, che utilizza il sistema di gestione del tempo Pomodoro Technique per la sessione di focus e il respiro guidato per la sessione di rilassamento insieme con il profumo e la luce fornita tramite il dispositivo fisico, gli utenti hanno la possibilità di lavorare in modo produttivo e sano. Per validare la soluzione è stata eseguita una valutazione con utenti esperti e il risultato del punteggio della scala di usabilità del sistema è stato 89,17, che è adeguato. Anche se l'obiettivo iniziale del progetto era quello di aiutare le persone a lavorare meglio, la soluzione potrebbe essere estesa ad altri scenari e utenti, quali gruppi di studenti e persone che devono preparare esami. Certamente, sono necessari ulteriori studi sperimentali per confermare la sua efficacia e svilupparne le funzionalità.
FoRe : a user experience design for hybrid work. Focus and Relax sessions to help people work productively and stay healthy
Zhou, Yifan
2020/2021
Abstract
The covid-19 pandemic has accelerated the implementation of hybrid work on a global scale. People's workplaces have become flexible, with home, office, and some occasional third workplaces. This thesis examines the benefits and effects for employees and employers of remote working in a hybrid working model. A user experience design was conducted which followed the classic double diamond model and applied the goal-oriented design method to generate the solutions to address the problems that employees encounter in their hybrid work. FoRe, the solution of the user experience design consists of a digital product application for website, mobile phone, watch, and the physical device, providing a productive and healthy way of working through multiple channels. Hence the users can get to work quickly no matter where they are. In this application, the focus session applied the Pomodoro Technique time management system and the guided breath was performed in the relaxation session, together with the scent and light provided by the physical device, the users have the possibility to work productive and healthy in their hybrid work. A formative evaluation of the expert test was performed and the result of the System Usability Scale score is 89.17, which is acceptable. Although the initial aim of the design was to help people work better, the solution could also be applied to a wider range of scenarios and users, such as student groups and people who need to prepare for exams. Certainly, it requires further experimental studies to confirm its effectiveness.| File | Dimensione | Formato | |
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https://hdl.handle.net/10589/185924