By 2030, approximately one third of the French population will be over 60 years old and the life expectancy at age 80 is expected to be about nine years. With the increase in life expectancy due to medical advances, nursing homes must be prepared to accommodate approximately 3 million baby boomers in the next seven years (Insee). The rise of this older "baby boom" generation, driven by values of freedom, autonomy and consumption, is challenging the over-normalized model of long-term care facilities (called Ehpad in French). Another big challenge awaits them: this generation is connected. There is still a worldwide stereotype that elderlies don’t know how to use digital technologies. This phenomenon, called digital ageism, results in a lack of quantitative data on the elderlies digital habits. Consequently, the Ehpad ecosystem is lagging behind and the majority of them are still poorly digitized. On the other hand, the lack of systemic understanding as well as the weak presence of user-centered and usage-based approaches don’t embrace the whole potential of the digital technologies in this context. This thesis research explores how digital technologies have impacted this under-represented generation of seniors and their experience of the world and how the design and its methodologies could successfully accompany sustainable digital transformations of nursing homes. We will first discuss the characteristics of digital technologies that could be interesting to consider in order to meet the challenges of the Ehpad ecosystem while meeting the expectations of their future inhabitants as well as the strategic intuition that a digital transformation focused on community building and participation could address the future demographic and socio-economic challenges. Then, I will expose the methodology proposed by the association Novum Novem specialized in “Design and aging well” in which this project is developed and the firsts research and mediation tools developed in this context for the 2022 Design Week in France. Resulting from the encounter between design and cultural mediation, this methodology proposal underlines the potential of iterative and experimental field-based approaches to support the transformation of the Ehpad habitat through a holistic cultural transformation concerning digital technologies and elderlies.
Entro il 2030, circa un terzo della popolazione francese avrà più di 60 anni e l'aspettativa di vita a 80 anni dovrebbe essere di circa nove anni. Con l'aumento dell'aspettativa di vita dovuto ai progressi della medicina, le case di cura per anziani devono essere preparate ad accogliere circa 3 milioni di baby boomer nei prossimi sette anni (Insee). L'ascesa di questa generazione anziana, “baby boom”, guidata da valori di libertà, autonomia e consumo, sta mettendo in discussione il modello troppo normalizzato delle strutture di assistenza a lungo termine (chiamate Ehpad in francese). Un'altra grande sfida le attende: questa generazione è connessa. In tutto il mondo esiste ancora lo stereotipo che gli anziani non sappiano usare le tecnologie digitali. Questo fenomeno, chiamato ageismo digitale, si traduce in una mancanza di dati quantitativi sulle abitudini digitali degli anziani; di conseguenza, l'ecosistema Ehpad è in ritardo e la maggior parte di queste strutture è ancora poco digitalizzata. D'altra parte, la mancanza di una comprensione sistemica e la scarsa presenza degli approcci centrati sull'utente e basati sull'uso non consentono di sfruttare l'intero potenziale delle tecnologie digitali in questo contesto. Questa ricerca di tesi esplora come le tecnologie digitali abbiano avuto un impatto su questa generazione sottorappresentata di anziani e sulla loro esperienza del mondo e come il design e le sue metodologie possano accompagnare con successo trasformazioni digitali sostenibili delle case di riposo. Discuteremo innanzitutto le caratteristiche delle tecnologie digitali che potrebbero essere interessanti da prendere in considerazione per rispondere alle sfide dell'ecosistema Ehpad, soddisfacendo al contempo le aspettative dei loro futuri abitanti, nonché l'intuizione strategica secondo cui una trasformazione digitale incentrata sulla costruzione di comunità e sulla partecipazione potrebbe affrontare positivamente le future sfide demografiche e socio-economiche. Poi, verrà esposta la metodologia proposta dall'associazione Novum Novem specializzata in "Design e invecchiare bene" in cui si sviluppa questo progetto e i primi strumenti di ricerca e mediazione sviluppati in questo contesto per la Settimana del Design 2022 in Francia. Frutto dell'incontro tra design e mediazione culturale, questa proposta metodologica sottolinea il potenziale degli approcci iterativi e sperimentali sul campo per sostenere la trasformazione dell'habitat Ehpad attraverso una trasformazione culturale olistica riguardante le tecnologie digitali e gli anziani.T
A participative design approach to support Nursing homes' digital transformation
Josserand, Marion
2021/2022
Abstract
By 2030, approximately one third of the French population will be over 60 years old and the life expectancy at age 80 is expected to be about nine years. With the increase in life expectancy due to medical advances, nursing homes must be prepared to accommodate approximately 3 million baby boomers in the next seven years (Insee). The rise of this older "baby boom" generation, driven by values of freedom, autonomy and consumption, is challenging the over-normalized model of long-term care facilities (called Ehpad in French). Another big challenge awaits them: this generation is connected. There is still a worldwide stereotype that elderlies don’t know how to use digital technologies. This phenomenon, called digital ageism, results in a lack of quantitative data on the elderlies digital habits. Consequently, the Ehpad ecosystem is lagging behind and the majority of them are still poorly digitized. On the other hand, the lack of systemic understanding as well as the weak presence of user-centered and usage-based approaches don’t embrace the whole potential of the digital technologies in this context. This thesis research explores how digital technologies have impacted this under-represented generation of seniors and their experience of the world and how the design and its methodologies could successfully accompany sustainable digital transformations of nursing homes. We will first discuss the characteristics of digital technologies that could be interesting to consider in order to meet the challenges of the Ehpad ecosystem while meeting the expectations of their future inhabitants as well as the strategic intuition that a digital transformation focused on community building and participation could address the future demographic and socio-economic challenges. Then, I will expose the methodology proposed by the association Novum Novem specialized in “Design and aging well” in which this project is developed and the firsts research and mediation tools developed in this context for the 2022 Design Week in France. Resulting from the encounter between design and cultural mediation, this methodology proposal underlines the potential of iterative and experimental field-based approaches to support the transformation of the Ehpad habitat through a holistic cultural transformation concerning digital technologies and elderlies.| File | Dimensione | Formato | |
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https://hdl.handle.net/10589/197927