In Service Design for Social Innovation, participatory processes are a common practice, as in community engagement projects the use of artistic tools and languages. The artistic field of relational art developed similar practices, with the diffusion of community engagement projects that include non-professionals in the artworks. Even with many apparent commonalities, a comparison of the approaches used in the design and artistic field is missing. This thesis compares the mentioned participatory approaches, answering the following research question: How can relational art contribute to participatory approaches in design for social innovation? Specifically, relational artistic projects could positively influence key success factors for social innovation processes, such as the level of engagement with local communities. Creating a deeper bond before and during a service design project thanks to a relational approach could maximise the desired long-term impact within the community. Through a literature review, the constructs shared by both accounted fields are identified: narratives, encounters, social structures, dissensus and democracy. Then a case studies analysis describes the similarities of the present practices. Finally, 15 semi-structured interviews test on-field the theorized relational approach thanks to the guide and tools developed, triangulated with observations and journaling. The Albugnano Community Map concept concludes the research, describing how the relational approach could be further implemented in the ongoing phases of the project Human Cities SMOTIES - Creative works with small and remote places. The results are encouraging: a theoretical ground and some good practices are identified, while the fieldwork provided rich insights about the relational networks inside the local community, the usage of public places, and the narratives of the community about the area. Community engagement increased in number and diversity, and the relationship between the researcher and locals became solid and welcoming. Further research is needed to confirm the results and test the approach in different stages of the design process and multiple contexts.
Nel Service Design per l'innovazione sociale, i processi partecipativi sono una pratica comune, come nei progetti di community engagement l'uso di linguaggi artistici. Il filone artistico dell'arte relazionale ha sviluppato pratiche simili, con la diffusione di progetti di community engagement che includono non professionisti nelle opere. Nonostante i molti punti in comune, manca un confronto tra gli approcci utilizzati nel campo del design e dell'arte. Questa tesi mette a confronto gli approcci partecipativi citati, rispondendo alla domanda: Come può l'arte relazionale contribuire agli approcci partecipativi nel design per l'innovazione sociale? In particolare, i progetti di arte relazionale potrebbero influenzare positivamente i fattori di successo dei processi di innovazione sociale, come il livello di coinvolgimento delle comunità. Creare un legame più profondo prima e durante un progetto grazie a un approccio relazionale potrebbe massimizzare l'impatto a lungo termine ricercato. Attraverso una literature review vengono identificati i costrutti condivisi da entrambi i campi di studio: narrazioni, incontri, strutture sociali, dissenso e democrazia. Successivamente, un'analisi dei casi di studio descrive le somiglianze delle pratiche attuali. Infine, 15 interviste semi-strutturate testano sul campo l'approccio relazionale teorizzato grazie alla guida e agli strumenti sviluppati, triangolati con osservazioni e diari. Il concept della Albugnano Community Map conclude la ricerca, descrivendo possibili implementazioni future dell'approccio relazionale nel progetto Human Cities SMOTIES - Creative works with small and remote places. I risultati sono incoraggianti: sono state identificate una base teorica e alcune buone pratiche, mentre la ricerca sul campo ha fornito insights sulle reti relazionali locali, sull'uso dei luoghi pubblici e sulle narrazioni della comunità riguardo all'area. Il coinvolgimento della comunità è aumentato in numero e diversità, e il rapporto con chi abita il luogo è diventato solido e accogliente. Ulteriori ricerche sono necessarie per confermare i risultati e testare l'approccio in diversi contesti e fasi del processo di design.
Narrating Community : exploring a relational approach to service design for social innovation
Finardi, Marco Andrea
2021/2022
Abstract
In Service Design for Social Innovation, participatory processes are a common practice, as in community engagement projects the use of artistic tools and languages. The artistic field of relational art developed similar practices, with the diffusion of community engagement projects that include non-professionals in the artworks. Even with many apparent commonalities, a comparison of the approaches used in the design and artistic field is missing. This thesis compares the mentioned participatory approaches, answering the following research question: How can relational art contribute to participatory approaches in design for social innovation? Specifically, relational artistic projects could positively influence key success factors for social innovation processes, such as the level of engagement with local communities. Creating a deeper bond before and during a service design project thanks to a relational approach could maximise the desired long-term impact within the community. Through a literature review, the constructs shared by both accounted fields are identified: narratives, encounters, social structures, dissensus and democracy. Then a case studies analysis describes the similarities of the present practices. Finally, 15 semi-structured interviews test on-field the theorized relational approach thanks to the guide and tools developed, triangulated with observations and journaling. The Albugnano Community Map concept concludes the research, describing how the relational approach could be further implemented in the ongoing phases of the project Human Cities SMOTIES - Creative works with small and remote places. The results are encouraging: a theoretical ground and some good practices are identified, while the fieldwork provided rich insights about the relational networks inside the local community, the usage of public places, and the narratives of the community about the area. Community engagement increased in number and diversity, and the relationship between the researcher and locals became solid and welcoming. Further research is needed to confirm the results and test the approach in different stages of the design process and multiple contexts.| File | Dimensione | Formato | |
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https://hdl.handle.net/10589/210315