Nowadays, ESCOs are gradually playing a major role in the energy industry. This process is fostered by digitalization that is becoming a significant source of value for these companies, especially to shape EPC. These two factors are the driving motivations for conducting this study. The goals of the study are to analyze the state-of-the-art concerning digitalization technologies, used in ESCOs’ services provision, and the KPIs that are used for their evaluation. Starting from the present digitalization scenario and the research gaps emerged from the literature, screened using Scopus and Researchgate, the study proposes a tool for the evaluation of the technologies and comparison among them. Many interesting technologies emerged, of which some of them can be used for more than one service, that are: smart metering, AI-based solutions and blockchain. Concerning KPIs, financial-, internal processes- and environmental-related ones are the most used in the literature, while customer- and learning & growth-related ones are less present. Starting from the results of the review, the tool has been shaped to overcome the lack of a common system for the evaluation of the technologies. The founding principle of this tool is to consider non-financial performances, besides the financial ones. To give a structure to the tool, the concept of SBSC is used to organize the KPIs into 5 categories: financial, customer, internal processes, learning & growth, and sustainability. The study leads to many results. The first one is the provision of an overview of the available digitalization technologies for ESCOs. The second one is the tool that helps to evaluate the technologies found considering their differences both in terms of the investment required, the technological and environmental performance, and the effectiveness in serving the customer.
Oggi le ESCO stanno gradualmente assumendo un ruolo di primo piano nel settore energetico. Questo processo è favorito dalla digitalizzazione che sta diventando una fonte significativa di valore per queste aziende, soprattutto per la gestione degli EPC. Questi due fattori sono le motivazioni che hanno spinto a condurre questo studio. L'obiettivo dello studio è quello di analizzare lo stato dell'arte delle tecnologie di digitalizzazione, utilizzate nella fornitura dei servizi delle ESCO, e i KPI utilizzati per la loro valutazione. Partendo dall'attuale scenario della digitalizzazione e dai gap di ricerca emersi dalla letteratura, scandagliata tramite Scopus e Researchgate, lo studio propone uno strumento per la valutazione delle tecnologie e il confronto tra di esse. Sono emerse molte tecnologie interessanti, alcune delle quali possono essere utilizzate per più di un servizio: smart metering, soluzioni basate sull'intelligenza artificiale e blockchain. Per quanto riguarda i KPI, quelli finanziari, relativi ai processi interni e ambientali sono i più utilizzati in letteratura, mentre quelli relativi ai clienti e all’innovazione sono meno presenti. Partendo dai risultati della revisione, lo strumento è stato concepito per superare la mancanza di un sistema comune per la valutazione delle tecnologie. Il principio fondante di questo strumento è quello di considerare le performance non finanziarie, oltre a quelle finanziarie. Per dare una struttura allo strumento, si utilizza il concetto di SBSC per organizzare i KPI in 5 categorie: finanziari, clienti, processi interni, innovazione e sostenibilità. Lo studio fornisce molti risultati. Il primo è una panoramica delle tecnologie di digitalizzazione disponibili per le ESCO. Il secondo è lo strumento che aiuta a valutare le tecnologie individuate considerando le loro differenze in termini di investimenti richiesti, prestazioni tecnologiche e ambientali ed efficacia nel servire il cliente.
Digitalization of ESCOs: technologies overview and evaluation tool
PORTACCIO, MATTEO
2022/2023
Abstract
Nowadays, ESCOs are gradually playing a major role in the energy industry. This process is fostered by digitalization that is becoming a significant source of value for these companies, especially to shape EPC. These two factors are the driving motivations for conducting this study. The goals of the study are to analyze the state-of-the-art concerning digitalization technologies, used in ESCOs’ services provision, and the KPIs that are used for their evaluation. Starting from the present digitalization scenario and the research gaps emerged from the literature, screened using Scopus and Researchgate, the study proposes a tool for the evaluation of the technologies and comparison among them. Many interesting technologies emerged, of which some of them can be used for more than one service, that are: smart metering, AI-based solutions and blockchain. Concerning KPIs, financial-, internal processes- and environmental-related ones are the most used in the literature, while customer- and learning & growth-related ones are less present. Starting from the results of the review, the tool has been shaped to overcome the lack of a common system for the evaluation of the technologies. The founding principle of this tool is to consider non-financial performances, besides the financial ones. To give a structure to the tool, the concept of SBSC is used to organize the KPIs into 5 categories: financial, customer, internal processes, learning & growth, and sustainability. The study leads to many results. The first one is the provision of an overview of the available digitalization technologies for ESCOs. The second one is the tool that helps to evaluate the technologies found considering their differences both in terms of the investment required, the technological and environmental performance, and the effectiveness in serving the customer.| File | Dimensione | Formato | |
|---|---|---|---|
|
2024_4_Portaccio.pdf
accessibile in internet per tutti
Descrizione: Thesis body
Dimensione
1.09 MB
Formato
Adobe PDF
|
1.09 MB | Adobe PDF | Visualizza/Apri |
I documenti in POLITesi sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
https://hdl.handle.net/10589/217452