In the last years, Smart Working has gained an increasing attention. It encompasses the possibility to provide people with flexibility and autonomy in terms of where, when and how get job done to obtain greater results and more responsibility. It involves the development of new organizational policies, changes in the leadership styles and the exploitation of digital technologies as well as a rethinking of physical spaces to meet the requirements of the company and the individuals (Smart Working Observatory of Politecnico di Milano, 2016). Since 2020, the COVID-19 pandemic has forced private and public companies to work remotely to carry out their working activity while preserving employees’ health. The adoption of a Smart Working model after the pandemic can introduce massive changes in the choice of the places from which the job can be carried out and in the review of the spaces dedicated to working activities, with important consequences over territories, cities, environment and social sustainability. This thesis, developed in collaboration with the Smart Working Observatory of Politecnico di Milano, aims at individuating the possible impacts of Smart Working on social and environmental sustainability in the New Normal, a period which will follow the health emergency and is characterized by new needs and expectations of workers and in the necessity, for organizations, to review their working models (Smart Working Observatory of Politecnico di Milano, 2020). The aim is to understand, through a quantitative and qualitative methodology, the future intention of companies regarding the adoption of Smart Working and its implications on cities and territories in terms of workplaces dimensions and distribution, the development of the Work-From-Anywhere paradigm, the consequences on economical and urban changes of territories and lastly the impact of Smart Working on the environment. Moreover, through a statistical model it investigates the relation between individual’s well-being, which can be influenced by different factors such as the level of inclusivity and the difficulties encountered during the working activity, and their perception of Smart Working.
Negli ultimi anni, lo Smart Working ha guadagnato un’attenzione sempre crescente. Con tale termine si indica la possibilità di fornire alle persone flessibilità e autonomia in termini di dove, quando e come svolgere il proprio lavoro per ottenere migliori risultati e maggiore responsabilità. L’adozione dello Smart Working prevede lo sviluppo di nuove policy organizzative, il cambiamento degli stili di leadership e l’utilizzo di tecnologie digitali nonché un ripensamento degli spazi fisici per soddisfare i requisiti dell’azienda e delle persone (Osservatorio Smart Working del Politecnico di Milano, 2016). La pandemia COVID-19 ha costretto le aziende private e pubbliche a lavorare da remoto per svolgere la propria attività preservando la salute dei dipendenti. L'adozione di un modello di Smart Working al termine della pandemia introdurrà dei cambiamenti nella scelta dei luoghi di lavoro e nella revisione delle dimensioni degli spazi di lavoro da parte delle aziende, con conseguenze su territori, città, sostenibilità ambientale e sociale. La tesi, sviluppata in collaborazione con l'Osservatorio Smart Working del Politecnico di Milano, ha l'obiettivo di individuare gli impatti dello Smart Working sulla sostenibilità sociale e ambientale nel New Normal, il periodo che segue l'emergenza sanitaria caratterizzato da nuovi bisogni e aspettative dei lavoratori e dalla necessità, per le organizzazioni, di ridefinire i modelli di lavoro (Osservatorio Smart Working del Politecnico di Milano, 2020). Lo scopo è comprendere, attraverso una metodologia quantitativa e qualitativa, l'intenzione futura delle aziende sull'adozione dello Smart Working e le sue implicazioni su città e territori in termini di dimensioni e distribuzione dei luoghi di lavoro, lo sviluppo del paradigma Work-From-Anywhere, le conseguenze sui cambiamenti economici e urbani dei territori e infine l'impatto dello Smart Working sull'ambiente. Inoltre, attraverso un modello statistico indaga la relazione tra il benessere delle persone, che può essere influenzato da diversi fattori, ad esempio, il livello di inclusione e le difficoltà riscontrate durante l’attività lavorativa, e la percezione dello Smart Working.
Smart Working: environmental and social sustainability for the New Normal
ORLANDO, ALICE
2020/2021
Abstract
In the last years, Smart Working has gained an increasing attention. It encompasses the possibility to provide people with flexibility and autonomy in terms of where, when and how get job done to obtain greater results and more responsibility. It involves the development of new organizational policies, changes in the leadership styles and the exploitation of digital technologies as well as a rethinking of physical spaces to meet the requirements of the company and the individuals (Smart Working Observatory of Politecnico di Milano, 2016). Since 2020, the COVID-19 pandemic has forced private and public companies to work remotely to carry out their working activity while preserving employees’ health. The adoption of a Smart Working model after the pandemic can introduce massive changes in the choice of the places from which the job can be carried out and in the review of the spaces dedicated to working activities, with important consequences over territories, cities, environment and social sustainability. This thesis, developed in collaboration with the Smart Working Observatory of Politecnico di Milano, aims at individuating the possible impacts of Smart Working on social and environmental sustainability in the New Normal, a period which will follow the health emergency and is characterized by new needs and expectations of workers and in the necessity, for organizations, to review their working models (Smart Working Observatory of Politecnico di Milano, 2020). The aim is to understand, through a quantitative and qualitative methodology, the future intention of companies regarding the adoption of Smart Working and its implications on cities and territories in terms of workplaces dimensions and distribution, the development of the Work-From-Anywhere paradigm, the consequences on economical and urban changes of territories and lastly the impact of Smart Working on the environment. Moreover, through a statistical model it investigates the relation between individual’s well-being, which can be influenced by different factors such as the level of inclusivity and the difficulties encountered during the working activity, and their perception of Smart Working.| File | Dimensione | Formato | |
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2022_04_Orlando.pdf
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https://hdl.handle.net/10589/220041