Corporate improvement programs are strategic initiatives adopted to spread the Operational Excellence culture and methodologies within an organization. Past researchers delved into their deployment, analyzing the design and implementation phases or the methodologies applied. This study has the scope to extend the knowledge onto this topic by targeting the external and internal dynamics, here named as “triggers”, that catalyze a program transformation, intended as its launch, principles’ substitution or integration, and decline. The study was conducted by interviewing managers and consultants who worked with nine different multinational companies and experienced the improvement programs’ development. Thus, a multi-case approach was chosen to get broader perspectives on the dynamics influencing the program’s development, strengthening the research robustness. The questions were not fixed, but a framework was created to guide the information flow during the interviews. The main finding is the correlation between certain triggers and specific program transformations. The study shows how external dynamics such as competitive pressure are determinant for all the transformations, but increase their magnitude for program launches. Internal organizational changes are instead significant for program substitutions or decline. Finally, emerging industry trends and models become relevant in programs integrations. Thus, this study enables the practitioners to detect and react to the main catalysts for the program’s transformations and allows researchers to extend their knowledge of dynamics that have not been explored so far.
I programmi di miglioramento continuo sono iniziative strategiche adottate per diffondere la cultura dell’eccellenza operativa e le relative metodologie all’interno di un’azienda. Gli scorsi studi hanno approfondito il loro sviluppo, analizzando le fasi di creazione e implementazione o le metodologie applicate. Questo studio ha lo scopo di estendere la conoscenza su questo argomento focalizzandosi sulle dinamiche esterne ed interne, chiamate “trigger”, che catalizzano una trasformazione del programma, intesa come il suo lancio, la sua sostituzione o integrazione, e declino. Lo studio è stato condotto intervistando dei dirigenti e consulenti che hanno lavorato con nove differenti aziende multinazionali ed hanno avuto esperienza con lo sviluppo di un programma. Pertanto, è stato scelto un approccio con molteplici casi studio per avere una prospettiva ampia sulle dinamiche che influenzano lo sviluppo dei programmi, irrobustendo l’affidabilità della ricerca. Le domande non erano predeterminate, ma è stato creato un framework per guidare le interviste. Il principale risultato è l’individuazione di una correlazione tra determinati trigger e specifiche trasformazioni dei programmi. Si dimostra come le dinamiche esterne come la pressione sulle prestazioni impattano su tutte le trasformazioni, sebbene la loro rilevanza aumenti in caso di lancio del programma. Drastici cambi organizzativi invece influiscono la loro sostituzione o declino. Per ultimo, i trend e modelli di business emergenti hanno impatto sull’integrazione di programmi. Perciò, questo studio permette ai professionisti di indagare o reagire ai principali catalizzatori per le trasformazioni di un programma e ai ricercatori di estendere la ricerca su dinamiche finora non esplorate.
The contribution of external dynamics and internal circumstances to corporate improvement programs transformation: an exploratory multiple case study
Picotti, Luca;PONTI, ALESSANDRO
2023/2024
Abstract
Corporate improvement programs are strategic initiatives adopted to spread the Operational Excellence culture and methodologies within an organization. Past researchers delved into their deployment, analyzing the design and implementation phases or the methodologies applied. This study has the scope to extend the knowledge onto this topic by targeting the external and internal dynamics, here named as “triggers”, that catalyze a program transformation, intended as its launch, principles’ substitution or integration, and decline. The study was conducted by interviewing managers and consultants who worked with nine different multinational companies and experienced the improvement programs’ development. Thus, a multi-case approach was chosen to get broader perspectives on the dynamics influencing the program’s development, strengthening the research robustness. The questions were not fixed, but a framework was created to guide the information flow during the interviews. The main finding is the correlation between certain triggers and specific program transformations. The study shows how external dynamics such as competitive pressure are determinant for all the transformations, but increase their magnitude for program launches. Internal organizational changes are instead significant for program substitutions or decline. Finally, emerging industry trends and models become relevant in programs integrations. Thus, this study enables the practitioners to detect and react to the main catalysts for the program’s transformations and allows researchers to extend their knowledge of dynamics that have not been explored so far.File | Dimensione | Formato | |
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2024_10_Picotti_Ponti_Tesi.pdf
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2024_10_Picotti_Ponti_Executive Summary.pdf
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https://hdl.handle.net/10589/226017