Optimizing indirect procurement through data-driven tender processes: a case study of Beko Europe

This thesis examines how to optimize the tendering process for indirect procurement at Beko Europe, with special attention on big areas such as facility management, security and the installation of solar systems (PV) at multiple Beko plants. Many businesses don’t fully realize this, but indirect procurement is important for improving operations, controlling costs and supporting environmental and safety goals in the manufacturing sector. Investigating nine main tender projects, the study uses a case study by conducting semi-structured interviews with individuals from procurement, engineering, legal, supply chain and facility management departments. This work demonstrates how Beko Europe sources include tracking supplier scouting, preparing RFQs and assessing Strategic Sourcing Committees (SSCs). Both good practices and areas where there is room for better performance are found in the results such as moments when internal groups disagree, teams facing challenges communicating across specialties and problems with staying compliant in paperwork and legal procedures. It is clear from the analysis that bringing in standard assessment tools, including employees from different areas early and using technology could markedly boost transparency, speed of decision-making and getting work done faster. It contributes to procurement studies by showing that a well-designed tendering process for indirect procurement can deliver benefits, prevent risks and shape sustainable procurement in businesses.