In this thesis, a discussion about service quality of telecom industry as well as customer satisfaction is carried out. A survey is conducted as part of analysis of the relationship between the two aspects. Therefore, an idea of improving future telecom industry service quality is proposed.
Inquesta tesi, una discussione sullaqualità del servizio delsettore delle telecomunicazionicosì comela soddisfazione del clienteviene effettuato. Un sondaggioè condottocome partedi analisidel rapporto trai due aspetti.Pertanto, l'ideadi migliorare laqualità delfuturodel settoredelle telecomunicazioniservizio èproposto.
Service quality and customer satisfaction in the Telecom industry
RUAN, MENGYAO
2010/2011
Abstract
In this thesis, a discussion about service quality of telecom industry as well as customer satisfaction is carried out. A survey is conducted as part of analysis of the relationship between the two aspects. Therefore, an idea of improving future telecom industry service quality is proposed.| File | Dimensione | Formato | |
|---|---|---|---|
|
Tesina Telecom Finale.pdf
accessibile in internet per tutti
Descrizione: Thesis text
Dimensione
1.53 MB
Formato
Adobe PDF
|
1.53 MB | Adobe PDF | Visualizza/Apri |
I documenti in POLITesi sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
https://hdl.handle.net/10589/26401