This study focuses on the Total Quality Management’s framework and on its evolution throughout the 20th century, a period in which the principles of Total Quality Management have proven to be very valuable for quality initiatives and many organizations have discovered a relationship between best practices and theoretical contributions. The entire content of the paperwork comprises the definitions, framework, historical development, philosophy, principles and methodologies of the term ‘TQM’ correlated with the opinions and contributions of the ‘quality gurus’. In addition, this paper work examines successful TQM implementations in different sectors to describe the contribution of TQM to company values.
Lo studio si focalizza sulla struttura del ‘Total Quality Management’ e sulla sua evoluzione nel 20° Secolo, un periodo in qui il TQM ha dato prova di essere prezioso per iniziativa di qualità e molte aziende hanno scoperto la relazione fra pratica migliore e contributi teorici. Questa tesi comprende definizioni, struttura, sviluppo storico, filosofia, principi e metodologie del termine “TQM” correlati a opinioni e contributi dei “Guru della Qualità”. In aggiunta, questa tesi esamina le applicazioni di successo della “TQM” in diversi settori per descriverne il contributo di valore alle aziende.
TQM. Evolution of total quality management along the 20th century
UZEL, MERT HIKMET;YILDIRIM, OZAN
2011/2012
Abstract
This study focuses on the Total Quality Management’s framework and on its evolution throughout the 20th century, a period in which the principles of Total Quality Management have proven to be very valuable for quality initiatives and many organizations have discovered a relationship between best practices and theoretical contributions. The entire content of the paperwork comprises the definitions, framework, historical development, philosophy, principles and methodologies of the term ‘TQM’ correlated with the opinions and contributions of the ‘quality gurus’. In addition, this paper work examines successful TQM implementations in different sectors to describe the contribution of TQM to company values.File | Dimensione | Formato | |
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2012_04_UZEL_YILDIRIM.pdf
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Descrizione: Thesis text
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https://hdl.handle.net/10589/46942