Total quality management (TQM) implementation in construction firm. A literature review and analysis

Purpose - The aim of this report is to examine how TQM can be implemented in the construction firm in most effective and efficient way, by taking into account alignment between TQM philosophies and organizational objectives, behavior, and culture in order to develop the comprehensive reference model of TQM implementation. Methodology / Approach – Review of scientific journal from around the world,which published from 1982 to 2012. The main objective of this literature review is to find the proper methodology for TQM implementation and to find the determinants of TQM in the construction industry. Findings – The report concludes that TQM implementation will differ from one company to another. The company should perform a cultural assessment before implementing TQM so that corporate objectives and behaviors can be aligned to the goal of the TQM program and establish proper TQM implementation methodology for the company. Originality / value – This paper presents a solution to the difficulties in TQM implementation in construction firm by various empirical studies published in academic literature websites. The report also suggests some possible future research related to the main topic.