Emergency service system design for general hospital in the case of Tenth People's Hospital of Tongji University

Nowadays, China faces with the challenge of aging society, while there is still much room for improvement of public health care system. Under the current system medical resources are seriously wasted, meanwhile patients' satisfaction is low and physicians work with tremendous pressure. The No.10 People's Hospital is an important hospital in Shanghai which has great willingness to improve its service and offers much help to carry out a deep investigation. A new concept of service system design built on systematic investigation of the target hospital would be proposed. The research was carried out mainly follow the sequence of the emergency medical care to discover all aspects of design opportunities, including not only the process of service delivery, but also the environment, the medical devices and communication between doctors and patients. The triage tool kit, the treatment manual and the infusion related design are the main outcome of this research which would for sure help to improve the emergency service of the target hospital.