It’s during the 1990s that the workflow management prevailed as a new technology to support business processes and the term “process” became a new productivity paradigm but up to now many organizations have modeled and are modeling and designing business processes without the aid of metrics to question the quality of their models. As result, it may happen that simple processes are modeled in a complex and unsuitable way leading to a lower understandability, higher maintenance costs and inefficient execution of the process. As modern organizations spend a lot of time creating and maintaining business processes, the importance of business process metrics is becoming increasingly important over time. This thesis presents several business process metrics to evaluate the quality of a Business Process Model and all these metrics are available through the application BPMETRICS, in both web and standalone versions.
E 'nel corso degli anni 1990 che il workflow management si impose come una nuova tecnologia a supporto dei processi di business e il termine "processo" diventò un paradigma della nuova produttività, ma fino ad oggi molte organizzazioni hanno modellato e stanno modellando e progettando processi di business senza l'ausilio di metriche che definiscano la qualità dei loro modelli. Come risultato, può accadere che i processi semplici sono modellati in modo complesso e inadatto portando ad una minore comprensibilità, maggiori costi di manutenzione e rendendo inefficiente l'esecuzione del processo. Dal momento che le moderne organizzazioni spendono un sacco di tempo a creare e mantenere i processi di business, l'importanza delle metriche dei processi di business sta diventando sempre maggiore nel corso del tempo. Questa tesi presenta diverse metriche di processi di business per valutare la qualità di un modello di business process e tutte queste metriche sono disponibili attraverso l'applicazione BPMETRICS, in entrambe le versioni stand- alone e web.
BPMETRICS : a software system for the evaluation of some metrics for business process
CORTI, CARLO
2010/2011
Abstract
It’s during the 1990s that the workflow management prevailed as a new technology to support business processes and the term “process” became a new productivity paradigm but up to now many organizations have modeled and are modeling and designing business processes without the aid of metrics to question the quality of their models. As result, it may happen that simple processes are modeled in a complex and unsuitable way leading to a lower understandability, higher maintenance costs and inefficient execution of the process. As modern organizations spend a lot of time creating and maintaining business processes, the importance of business process metrics is becoming increasingly important over time. This thesis presents several business process metrics to evaluate the quality of a Business Process Model and all these metrics are available through the application BPMETRICS, in both web and standalone versions.File | Dimensione | Formato | |
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https://hdl.handle.net/10589/47241